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Work in your area

Find out all the work that is going on around you in your area direct to your phone in real-time.

Keep informed

Stay up-to-date with issues and planned service disruption in your area and monitor roadworks.

Bristol water in the area service is designed to provide our customers with a one-stop portal for information about interruptions, repairs and street works across Bristol.

You will be able to register for information affecting selected postcodes, as well as being able to follow and share individual map items.

Additionally you will be able to report any leaks found either at home or while out in the streets.

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LeakStop

LeakStop is a scheme offered by Bristol Water, which may be able to help you if a leak is detected on a pipe crossing your property boundary, up to the external wall of your house.

Even though a leak found here would usually be the responsibility of the homeowner, in certain conditions, we are able to offer one free repair and a further subsidised repair on the pipework to stop the leak. Any repairs we undertake as part of LeakStop are guaranteed for 12 months.

LeakStop doesn't apply for leaks found underneath a property. In these cases you will need to contact a plumber to repair the leak.

To be considered for LeakStop, you need to contact us within 5 working days of us notifying you of a leak at your property.

How LeakStop helps...

If you have a leak on a pipe that hasn't yet entered your property, LeakStop can help you by:

  • Providing one free repair*
  • Providing one subsidised repair*
  • Work is guaranteed for 12 months

* Terms and conditions apply

Pay your water bill online today.

Contact Us

Got questions regarding Online Billing? Get in touch with us today.

Need help now?

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please click here

Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.

Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance

Metered – we normally read the meter twice a year and you pay for the water you actually use

Click here for more detail



If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600

Your bill is due and payable on issue. To pay this online please click here

If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

We also offer a range of alternative payment options for those struggling to pay, to find out more click here

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