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Water meters

Switching’s a quick and easy recipe: just add water

It’s as easy as H20 ABC to get a water meter installed and take control of your water use and bill. Apply online today and we’ll do the work behind the scenes. Usually you don’t even need to be home for the installation and once your meter’s in the ground, we’ll let you know the work is complete and your account has been updated.

Ready to apply?

If you're ready to apply for a water meter you can find the application here. It's quick and easy to apply online.

How you can save

Use our water calculator to better understand your water usage and calculate whether you could save money too.

Already have a water meter?

If you already have a water meter find out how you could save by reducing your water consumption in and around your home.

Benefits of a water meter

As you pay only for what you use, many regard water meters as the fairest way to charge for your water services, but there are also loads of other great reasons why you should try a water meter.

Switch for free

Getting a water meter installed is completely free of charge.

Save money

On average, customers who switch to a meter save £100 on their water bill. You save water too.

Change your mind

If you decide a water meter isn't for you, you can go back to your previous bill at any time within the first 2 years.

Help the planet

A water meter helps you to become more water conscious, as you pay for every drop you use.

Will switching to a water meter affect how I pay my bill?

No – all payment arrangements remain the same unless you instruct us otherwise. If you have an existing Direct Debit we will adjust your amount after taking the first reading. If you pay by instalment book, the instalment value will change and you will be notified once the meter details are entered onto your account.

Frequently asked questions

No – we will take regular readings for you, but if you’d like to monitor your water consumption and submit your own readings, you can easily do so online here.

‘Change of Occupier’ is our initiative that helps customers get meters fitted into their homes without having to ring up and book. When you move house in our supply area, your meter will already be sorted! It also helps our customers think about water usage, the environment and leaks.

Change of occupancy metering is an important scheme that will help to protect water resources, as well as providing additional benefits to a number of business areas. The programme, agreed with Ofwat, will enable us to:

  • Improve leakage control
  • Improve supply demand balance
  • Improve security of supply
  • Protect water resources

The Water Industry Act 1991 (as amended by the Water Industry Act 1999), in particular section 144B, Sub-section 2 (b) of that Act enables us to meter a property on a change of occupier. The Industry Regulator Ofwat has approved our plans on selective metering of properties on change of occupier, as part of our business plan submission.

Absolutely nothing! Water meter installations are completely free of charge, and usually you don’t even need to be home when they are fitted.

If you change your mind, we will switch you back to unmeasured charges for free at any time within the first 24 months of installation.

Save money

With a water meter, you only pay for the water you use at home. If you reduce the amount of water you use everyday, the benefits will be reflected on your bill. By using less water, you spend less money - it's pretty simple! In fact, on average our customers save £100 on their bill after switching to measured charges.

Environmental

By being more conscious about your water usage, you will be contributing to a much bigger picture doing your bit for the planet and water conservation. For example, we have 1.2 million customers - if every one of those customers were using more and more water, the additional need there would be to produce more manmade lakes. By creating these lakes would require concrete structures, pipe laying, and extra buildings to treat this water. Not to mention the change of landscapes which would result in trees being cut down and rivers needing to be diverted. Also, the amount of power needed to convey the water around our network is our second biggest cost - aside from the monetary value, the more energy used increases the amount of C02 produced.

Only pay for water you use

Did you know that by not being on a meter, you could be paying for water you don't use? That's literally flushing your money down the toilet! Water meters are often seen as the fairest way to pay for your water bill as you only pay for the water you use.  

Detect leaks

By having a meter, you'll be able to keep a closer eye on what goes on in your home. By checking on it every now and again, you'll easily be able to spot an internal leak on your property. By spotting leaks quicker you’ll help reduce water waste.

No – all payment arrangements remain the same unless you instruct us otherwise. If you have an existing Direct Debit we will adjust your amount after taking the first reading. If you pay by instalment book, the instalment value will change and you will be notified once the meter details are entered onto your account. A new book of instalment slips will be sent to you.

Didn't get the answer to your query?
Visit our help & support center

Speak to us about a meter

We help you save even more with our
FREE water saving devices

When you have a meter, every time you use less water you pocket the savings on your bill. Because
we're committed to reducing water consumption, we offer a range of FREE water saving products that
could help you to maximise the money you save.

shower-regulator
water-aerator
shower-timer
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