Responsibility for your pipework
This article outlines who is responsible for your pipework.
We are normally responsible for the water mains and pipes up to your property boundary; beyond that they are your responsibility. In some situations, you may be responsible for a pipe in adjacent land or even in the road if it serves your property. Sometimes this responsibility is shared with your neighbours.
If we find a leak on pipes that are your responsbility, we will require you, under our legal powers, to repair the leak or in some cases replace the pipe.
We have a scheme to assist domestic customers to repair leaks on their supply pipes, which are customers' responsbility. The LeakStop scheme is subject to conditions but in some conditions the first repair on customers' supply may be free.