There are currently 3 live water incidents

No Water Supply

We're sorry if you have no water. There may be a number of reasons for this, check our advice to find out why.

Why is my water not working?

Having no water can be very distressing. To ensure we're able to get your water back on quickly, check the following common reasons that could cause your supply to become disrupted.

Water Pressure

Our network is designed to ensure every home has a plentiful supply of water pressure and flow.

If you think you may have issues with either high or low pressure see more information by clicking below.

Five steps to follow when you have no water...

Is the whole property affected?

Check to see whether the whole property is affected. If only certain rooms are without water, then it's highly likely the issue is with your internal plumbing. Bristol Water only manages the plumbing

Check with your neighbours

It may be useful to check with your neighbours to see if someone has turned off your outside stop tap – perhaps to carry out building work, or repair a leak. This is most common in terraced properties or flats which may share a water supply pipe.

Check your inside stop tap is open

Your inside stop tap can usually be found where the water enters the property. In a house this is often under the kitchen sink or in a downstairs toilet.

Use our live map to search for incidents in your area

If the previous steps don’t work then there may be a problem in your area. You can check our live map to see if we’re aware of any work in your area.

Report the problem to us so we are able to help

If you still have no water - let us know. We will then be able to investigate your problem and advise you on the next steps.

Need help now?

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please visit

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us. 

Your bill is due and payable on issue. To pay this online please visit

If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

You can pay your bill by debit or credit card using our 24-hour automated telephone service by calling 0345 600 1019. You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number. You can also pay your bill online via our website, or through your eBilling account. 

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