No Water Supply
We're sorry if you have no water. There may be a number of reasons for this, check our advice to find out why.
Why is my water not working?
Our network is designed to ensure every home has a plentiful supply of water pressure and flow.
If you think you may have issues with either high or low pressure see more information by clicking below.
Five steps to follow when you have no water...
Is the whole property affected?
Check to see whether the whole property is affected. If only certain rooms are without water, then it's highly likely the issue is with your internal plumbing. Bristol Water only manages the plumbing
Check with your neighbours
It may be useful to check with your neighbours to see if someone has turned off your outside stop tap – perhaps to carry out building work, or repair a leak. This is most common in terraced properties or flats which may share a water supply pipe.
Check your inside stop tap is open
Your inside stop tap can usually be found where the water enters the property. In a house this is often under the kitchen sink or in a downstairs toilet.
Use our live map to search for incidents in your area
If the previous steps don’t work then there may be a problem in your area. You can check our live map to see if we’re aware of any work in your area.
Report the problem to us so we are able to help
If you still have no water - let us know. We will then be able to investigate your problem and advise you on the next steps.
Need help now?
If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.
If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.
To set up a Direct Debit please click here
Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.
Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.
Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance
Metered – we normally read the meter twice a year and you pay for the water you actually use
If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.
There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600
Your bill is due and payable on issue. To pay this online please click here
If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.
We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.
We also offer a range of alternative payment options for those struggling to pay, to find out more click here
Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600