1. Our use of personal information

(a) Bristol Water plc of Bridgwater Road, Bristol. BS13 7AT (‘we, us or our’) (please see our terms of use for full company details) and such other organisations which assist us in providing services to you will use information about you (‘personal information’) to provide and enhance our services to you and for the purposes ancillary to this.
The information you supply via the Bristol Water website will be made available to Bristol Wessex Billing Services Limited, BWBSL. This information will be used by BWBSL, Bristol Water and our billing partner Wessex Water for billing and operational purposes only.
If you need to provide us with sensitive personal information (for example health information), you consent to us processing this information where necessary, for the purposes described above.

We may need to search the files of credit reference agencies who will record the search. We may share information about the way in which you conduct your account with other credit providers and credit reference agencies.

(b) (i) We may share the information we hold about you with other reputable organisations.
(ii) We or they may contact you by mail, telephone, e-mail, fax or other electronic means with offers of goods and services which may be of interest to you. By providing us with details such as a fax number which enable us to contact you in these ways, you consent to being contacted in that manner for these purposes.
If you would prefer us not to use your personal information for the purposes set out at paragraph (b)(i) and (ii) above please tick the opt out box provided when your personal information is given to us. Remember that if you do, we will not be able to notify you of special offers and promotions.

2. When might we disclose your personal information to others?

We may on occasion disclose your personal information to third parties not referred to above. However, please be assured that, except for the reasons listed below, we will not disclose your personal information to such third parties.
We may disclose your personal information to others in the following circumstances:
• where we are required to do so by the courts or to comply with other legal obligations including accounting and taxation requirements
• to detect and/or prevent crime
• where we believe that you may be interested in the services offered by other organisations (including our group companies)
• for credit reference purposes
• if directed by any of our ‘Regulators’
• to Market Operator Services Limited or MOSL, the company which is established to facilitate the Open Water Programme to be launched in full in 2017, which has been designed to ensure that non-household customers are provided with a choice of supplier and access to tailored packages that are better suited to them.

3. When might we transfer your personal information abroad?

For the purposes described for we may sometimes need to transfer your Personal Information to other countries. Unless you inform us to the contrary by contacting us at the above address your consent to the use of your personal information in terms of this privacy policy will also be taken as consent to transfer your personal information abroad.

4. Monitoring

Please note that if you communicate with us electronically, including by email, telephone or fax, this communication may be randomly monitored or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining high quality standards, crime detection and/or prevention and to ensure that our employees comply with legal obligations and our policies and procedures (including customer relations practices).

5. Hyperlinks

We may provide hyperlinks from this website (“the site”) to websites of other organisations. Please note that this privacy policy applies only to the site and We will not be liable for the contents of linked websites operated by other organisations or any transactions carried out with organisations operating those websites.

6. What are cookies and why might we use them?

A cookie is a piece of text which attaches to your hard drive and from which it can store and sometimes track information on how you make use of a website. Please note that the websites to which the site may be linked may make use of their own cookies to collect information from you.
We may use cookies because they will store and recall data which you have previously provided on the site and will save you from retyping that data every time you enter the site. We might also use the data gathered by cookies to improve the quality of the site and our services to you. For example, we might use cookies to gauge the number of people who make use of the site and usage patterns.
You may nevertheless prefer us not to send you any cookies. If this is the case, you can set your browser to automatically reject all cookies. It is also possible to set your browser to notify you if a cookie has been sent to you so that you can, at your option, accept or reject that particular cookie.

7. External information sources

We may on occasion obtain personal information from external sources such as credit reference agencies, other organisations with whom we are in partnership or organisations which sell lists of personal data. We use this information for the purposes of marketing and ancillary purposes.

8. Requests for access to personal information

We are happy on request from you to provide details of your personal information including personal information which we have obtained from external sources. To protect our customers’ personal information, we follow strict storage and disclosure procedures which means that we will require proof of identity from you prior to disclosing such information. We will also charge a small administration fee of £10 in relation to any requests for access to personal information.

9. Information updates

Please help us to keep your personal information current and accurate by contacting us at the above address if you notice that your personal information is inaccurate and/or out of date.

10. Security

When you enter data on the site, a security device may be activated. This will ensure that any data which you enter is encrypted during transmission over the internet. Encryption of data is where data is encoded so that it is not legible until such time as it is decoded by us. Further, if you provide us with personal information such as bank account details such data is held by us in an encrypted form rather than being decoded following transmission. We also have systems in place to ensure that your personal information cannot be accessed by unauthorised sources.
However, as you may be aware no data transmission over the internet can be entirely secure. As a result, whilst we will use reasonable endeavours to protect your personal information, we cannot guarantee the security of your personal information and the use of the site (including the email facilities) is at your own risk.

11. Changes to this policy

We request that you refer to the site on a regular basis to ensure that you are aware of the most recent policies (including this privacy policy) and terms and conditions of use for the site.

12. Address for correspondence

If you wish to advise us of any changes to the personal information you have previously provided or notify us that you no longer wish us to use your personal information for the purposes set out at paragraph b(i) and (ii) above, please write to:
Customer Services, Bristol Water plc, Bridgwater Road, Bristol. BS13 7AT

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