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Pension Credit

If you receive Pension Credit or if your state pension is your only income we can offer a bill discount of around 20%.

To Qualify

  • You need to receive your water services from Bristol Water.
  • Everyone in your household who is over 18 years old must be in receipt of Pension Credit or have a state pension as their only form of income.

If you are unsure whether you receive pension credit or if you need to obtain a letter as proof of your entitlement, please call the pension centre on 0345 606 0265 or visit www.gov.uk/find-pension-centre to look up your nearest branch. Your local Age UK may also be able to check if you’re entitled to pension credit.

For any queries about completing the form call 0800 528 3838 (Monday to Friday, 8am to 6pm) or email customer.services@bwbsl.co.uk.

To Apply

Online - Simply complete the form below.

Or

Post - Complete the attached form and return it along with a copy of your Pension Credit entitlement statement or notification or provide a bank statement covering a month’s period which shows your state pension is your only form of income.

What do I need to apply?

To apply for this discount you will need:

  • Your customer number (you can find this on your water bill)
  • Your date of birth and national insurance number
  • To be able to upload evidence of your entitlement to pension credit to support your application**

OR

  • To be able to provide a bank statement covering a month’s period which shows your state pension is your only form of income.**

**all evidence must be dated within the last 12 months and must confirm your name and address