Our Media Centre

The latest updates from Bristol Water...

Contact our press office on 0800 917 8066 or email: communications@bristolwater.co.uk

Latest News

ICS formally recognises Bristol Water for delivering excellent customer service

By Bethan Stone | March 12, 2019

On 12th March 2019, Bristol Water was paid a special visit by the Institute of Customer Service (ICS). The Institute is an independent, professional body for customer service, nationally recognised with members including Amazon, Sky, Barclays as well as Bristol Water. We’re pleased to announce that the purpose of their visit was to award us…

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Social Contract for Water: Evolution or Revolution?

By Rob Ellis | February 27, 2019

In January 2019 we published our social contract which sets out our framework to deliver our purpose. Our social contract will continue to evolve as we work with our customers, employees, stakeholders, and other organisations.   Ahead of the official launch of our social contract on Thursday 28 February, where we will bring together people…

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Customer Charges for 2019/20

By Iain McGuffog | February 6, 2019

We have today published details of our customer charges for 2019/20. These are available on its website at www.bristolwater.co.uk/charges-in-detail The published charges show an increase in the average annual bill paid by household customers of 3.6%, to £189, in line with the industry average, as shown at www.discoverwater.co.uk/annual-bill. Despite these latest increases, our charges are…

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Bristol Water publishes the water industry’s first Social Contract

By Rob Ellis | January 16, 2019

Following over a year of discussion and countless conversations with the people of the West Country, Bristol Water has today published its much anticipated Social Contract “This social contract is a massive step forward for us as a company but also for the industry. It reflects our purpose to have a positive impact for society…

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Bristol Water is the first water company to be awarded Lean Competency System Accreditation

By Rob Ellis | October 11, 2018

We can use a search engine to find many things. The world’s first car, the first computer, even the first head transplant recipient. However, until recently there is one thing that wouldn’t have been in that list – the world’s first LCS accredited Water Company! Niche? Perhaps. Innovative and forward thinking? Definitely. Lean thinking has…

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Bristol Water supports the growth of new innovative entrepreneurs

By Rob Ellis | October 4, 2018

As part of Bristol Water’s creative approach they have today launched The Workshop, their business incubator, to help support the local economy whilst also driving service improvements through innovation Bristol Water has officially launched its business incubator to boost innovation and help support the local economy. The Workshop encourages small, start-up businesses to help solve…

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Resilient and Dynamically Adaptive Water Distribution Networks for a Sustainable Future

By Rob Ellis | October 1, 2018

Water distribution networks (WDNs) are an integral component for achieving resilient water resources and supply management.   In the UK the WDNs have been sectorised into “static” discrete District Meter Areas  (DMAs) mainly for the purpose of leakage management. By installing kept-shut boundary valves to create DMAs, the redundancy of connectivity and supply within large interconnected…

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Bristol Water responds to Consumer Council for Water report

By Rob Ellis | September 20, 2018

We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben Newby, Bristol Water’s Customer Services Director, said: “I am very disappointed that so many customers felt the need to contact us in the past year and that we have moved from being among the better performers in the…

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Bristol Water For All: cheaper bills, reduced leakage and the best customer service

By Rob Ellis | September 3, 2018

Lower bills, industry leading customer service and reduced water leakage, are among the ambitious aims unveiled today in Bristol Water’s five-year business plan. The ‘Bristol Water For All’ plan for 2020-2025, which has been submitted to the economic water regulator Ofwat, comes after two years of consultation, which has seen more than 37,000 customers share…

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Bristol Water most trusted and ‘best’ at customer service

By Rob Ellis | July 9, 2018

Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the 172-year-old company is the most trusted in the utility sector, among the likes of big…

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Our Blog

How we fix a burst main

By Rob Ellis | November 21, 2018

So how do we fix a burst water main? We know how important water is to your daily life. It’s not just for drinking; it’s for cooking, cleaning, washing, flushing the toilet, and having water supplied to your home simply makes life better. Water supply interruptions only affect a small number of our customers every…

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What is a ‘rezone’?

By Rob Ellis | November 21, 2018

What do we mean by “rezoning”? When we get reports of customers with no water our first thought is “how do we get the water back on” rather than how do we fix the burst main. When there has been a burst main that is causing people to be without water the majority of the…

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Why do water mains burst more during winter months?

By Rob Ellis | November 21, 2018

During winter months we see a lot more burst mains and leaks on our network. In the last five years we have spent £220 million renovating and replacing mains to reduce interruptions to supply. But we can’t replace the whole network at once, so it is likely that during the colder months we will see…

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Meaningful work

By Rob Ellis | August 24, 2018

I was listening to Adam Buxton interviewing Diane Morgan, not your usual place for work advice, and I don’t think they were planning on helping someone working in the utilities sector, but they did. When asked about how she writes, she’s a comedian and an actress in case you didn’t know, she responded with “I…

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Thoughts on why innovation is important to all of us

By Chris Thomas | October 31, 2018

What do swarms, memes, genes and waves have in common?… Look at this picture. What do you see? Imagery ©2018 Google, Map data ©2018 Google This isn’t a bizarre test of your psyche and you probably won’t know the answer unless you’ve worked in the water industry. This is a picture that has fascinated me…

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The Future isn’t real…

By Rob Ellis | October 26, 2018

…thoughts on an information based future. It’s the weekend, it’s blowing a gail, the temperature hasn’t been in double digits for a few weeks now and it’s definitely going to rain later. Time to hit the beach! Why would I do this? Because I’m obsessed with collecting better data. What?! Let me explain… For Christmas…

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Failing fast is for failures… …let’s learn instead

By Chris Thomas | October 26, 2018

The Russians are good at thinking outside of the box. In the 1940s the Russian army trained an elite force of dogs to run under enemy tanks carrying explosives to target the weak underside of those tanks. However, when deployed in the field the dogs ran towards the familiar noise of the Russian’s diesel engine…

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Dynamic District Meter Areas

By Rob Ellis | October 1, 2018

In the early 1990’s the concept of managing water supply networks through discrete network areas called District Meter Areas (DMA) became fashionable and was adopted across the industry. DMAs allowed water companies to manage leakage, and they’ve been very effective. They work by essentially capping areas of the network with values. These values can be…

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What to do when your pipes freeze

By Rob Ellis | December 7, 2017

If you do not have water Please check with your neighbours  to see if they have water. If they still do, it is likely that it is only your supply that is affected in some way and could be caused by frozen pipework. If you feel this is not the case, then please contact our emergency…

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Thou shall taketh away

By Chris Thomas | August 24, 2018

When people talk about innovation, they often talk of what’s new: what’s the new tech, the new gadget. And that it most certainly is; but when you look up what innovations means – not a great thing to be in your search history if you’re the ‘head of business improvement and innovation’ – it says…

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