Our Media Centre

The latest updates from Bristol Water...

Contact our press office on 0800 917 8066 or email: communications@bristolwater.co.uk

Latest News

Bristol Water publishes the water industry’s first Social Contract

By Rob Ellis | January 16, 2019

Following over a year of discussion and countless conversations with the people of the West Country, Bristol Water has today published its much anticipated Social Contract “This social contract is a massive step forward for us as a company but also for the industry. It reflects our purpose to have a positive impact for society…

Read More

Bristol Water is the first water company to be awarded Lean Competency System Accreditation

By Rob Ellis | October 11, 2018

We can use a search engine to find many things. The world’s first car, the first computer, even the first head transplant recipient. However, until recently there is one thing that wouldn’t have been in that list – the world’s first LCS accredited Water Company! Niche? Perhaps. Innovative and forward thinking? Definitely. Lean thinking has…

Read More

Bristol Water supports the growth of new innovative entrepreneurs

By Rob Ellis | October 4, 2018

As part of Bristol Water’s creative approach they have today launched The Workshop, their business incubator, to help support the local economy whilst also driving service improvements through innovation Bristol Water has officially launched its business incubator to boost innovation and help support the local economy. The Workshop encourages small, start-up businesses to help solve…

Read More

Resilient and Dynamically Adaptive Water Distribution Networks for a Sustainable Future

By Rob Ellis | October 1, 2018

Water distribution networks (WDNs) are an integral component for achieving resilient water resources and supply management.   In the UK the WDNs have been sectorised into “static” discrete District Meter Areas  (DMAs) mainly for the purpose of leakage management. By installing kept-shut boundary valves to create DMAs, the redundancy of connectivity and supply within large interconnected…

Read More

Bristol Water responds to Consumer Council for Water report

By Rob Ellis | September 20, 2018

We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben Newby, Bristol Water’s Customer Services Director, said: “I am very disappointed that so many customers felt the need to contact us in the past year and that we have moved from being among the better performers in the…

Read More

Bristol Water For All: cheaper bills, reduced leakage and the best customer service

By Rob Ellis | September 3, 2018

Lower bills, industry leading customer service and reduced water leakage, are among the ambitious aims unveiled today in Bristol Water’s five-year business plan. The ‘Bristol Water For All’ plan for 2020-2025, which has been submitted to the economic water regulator Ofwat, comes after two years of consultation, which has seen more than 37,000 customers share…

Read More

Bristol Water most trusted and ‘best’ at customer service

By Rob Ellis | July 9, 2018

Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the 172-year-old company is the most trusted in the utility sector, among the likes of big…

Read More

We performed well during Beast from the East

By Rob Ellis | June 19, 2018

The economic regulator of the water sector, Ofwat, has today published a review of the freeze and thaw that resulted from the ‘Beast from the East’ extreme weather at the start of March 2018. We are pleased that Ofwat has recognised we performed well across the wide range of aspects that the review considered. Ofwat…

Read More

Reinstatement of the Strawberry Line has been completed

By Rob Ellis | April 18, 2018

The works required to reinstate the popular Strawberry Line near Winscombe following the completion of a £27million project to improve water supplies have been completed, and the route is now open. “The recent spell of good weather has aided progress, and we are pleased that we have been able to meet our targeted date for…

Read More

Working with our future customers

By Rob Ellis | January 31, 2018

We have successfully held our first Youth Board meeting on Monday 29 January with 20 sixth form students from across the Bristol area. This is the first year of our Youth Board, which brings the views of young adults into the decision-making we do to plan our future operations. We’ve recruited 20 individuals  to join…

Read More

Our Blog

Thoughts on why innovation is important to all of us

By Chris Thomas | October 31, 2018

What do swarms, memes, genes and waves have in common?… Look at this picture. What do you see? Imagery ©2018 Google, Map data ©2018 Google This isn’t a bizarre test of your psyche and you probably won’t know the answer unless you’ve worked in the water industry. This is a picture that has fascinated me…

Read More

The Future isn’t real…

By Rob Ellis | October 26, 2018

…thoughts on an information based future. It’s the weekend, it’s blowing a gail, the temperature hasn’t been in double digits for a few weeks now and it’s definitely going to rain later. Time to hit the beach! Why would I do this? Because I’m obsessed with collecting better data. What?! Let me explain… For Christmas…

Read More

Failing fast is for failures… …let’s learn instead

By Chris Thomas | October 26, 2018

The Russians are good at thinking outside of the box. In the 1940s the Russian army trained an elite force of dogs to run under enemy tanks carrying explosives to target the weak underside of those tanks. However, when deployed in the field the dogs ran towards the familiar noise of the Russian’s diesel engine…

Read More

Dynamic District Meter Areas

By Rob Ellis | October 1, 2018

In the early 1990’s the concept of managing water supply networks through discrete network areas called District Meter Areas (DMA) became fashionable and was adopted across the industry. DMAs allowed water companies to manage leakage, and they’ve been very effective. They work by essentially capping areas of the network with values. These values can be…

Read More

What to do when your pipes freeze

By Rob Ellis | December 7, 2017

If you do not have water Please check with your neighbours  to see if they have water. If they still do, it is likely that it is only your supply that is affected in some way and could be caused by frozen pipework. If you feel this is not the case, then please contact our emergency…

Read More

Thou shall taketh away

By Chris Thomas | August 24, 2018

When people talk about innovation, they often talk of what’s new: what’s the new tech, the new gadget. And that it most certainly is; but when you look up what innovations means – not a great thing to be in your search history if you’re the ‘head of business improvement and innovation’ – it says…

Read More

The Hell-o-cheese-copter

By Chris Thomas | August 24, 2018

This is a blog about innovation in the water industry. This blog can relate to any industry in the world but I care about water. A multi-million pound industry, a public service, a regulated industry. So I start it with a quote from a book by Andrea Beaty; “Strapped into the cockpit, she flipped on…

Read More

Meaningful work

By Rob Ellis | August 24, 2018

I was listening to Adam Buxton interviewing Diane Morgan, not your usual place for work advice, and I don’t think they were planning on helping someone working in the utilities sector, but they did. When asked about how she writes, she’s a comedian and an actress in case you didn’t know, she responded with “I…

Read More

Harbouring creative thinking – The Gilbert & George way

By Ben Newby | February 13, 2018

Giving people time and space to think is always a difficult ask in an increasingly busy world. But I think it is vital to a business performing well. We tend to want constant results, to be always delivering something. But we can only deliver better results if we continue to think differently and expand what…

Read More

Water, economics – yawn…

By Iain McGuffog | March 12, 2018

Do the ambitious, the curious, the innovative and the creative come and work in the water industry?  It may be the perception that they don’t. And I can’t claim that I do a great job of getting my friends or family excited about the water industry too often and certainly not if I start to…

Read More