Why is my bill based on a rateable value?

Customers without a meter pay their water charges according to the rateable value of their property.  Rateable values were assessed by the valuation office of the Inland Revenue. Following the introduction of the community charge and subsequently the council tax, the valuation office stopped setting or amending rateable values on 31st March 1990. They cannot be changed by us. If you feel you are paying too much for your services, it may benefit you to have a water meter installed.

Try our water calculator to see how much you might save and find out more about water meters here