How to report a broken stop tap or cover

Firstly, it's important you make sure it's a Bristol Water cover. This is quite easy because they'll usually have either 'Bristol Water', 'BW' or 'BWW' on them. If you think it's a water cover, but it doesn't have anything on, it might be a sewerage hole which would belong to Wessex Water.

If your external stop tap is broken and you don’t have any water or the stop tap is leaking, please call us on 0345 702 3797 and we will send out an Inspector as soon as possible to help you.

If your external stop tap is broken and your water supply is unaffected, please contact us and we will send out an inspector within 10 working days and make sure your stop tap is fully working within 6 months.