Lead & Iron Replacement

Want to replace your lead or iron pipes? Please read the Lead Pipe Replacement information below which explains our Lead Replacement Procedure.

Lead and iron were commonly used on water supply pipes until the 1960s. It has been found that although we treat the water to minimise it, small amounts of lead can find their way into the water, as can rust from the iron pipes. These pipes are older and they are more prone to leaking. Additionally, as they are smaller they have a poorer water flow.

Please complete an application form online or if you prefer you can download a form and either email or post it to us.

Our email address is newsupplies@bristolwater.co.uk

Please post to:

New Supplies Team
Bristol Water plc
Bridgwater Road
BS13 7AT

If you have immediate concerns about the concentration of lead in your water supply you should contact our Customer Services Department on 0345 702 3797. They will arrange for a water sample to be taken from your property and tested free of charge.

For more information about lead in your water supply, please also see the water quality section of this website.

From April 2018 all Developers working with Bristol Water may be contacted by our regulator, Ofwat, to ask for feedback on Bristol Water and the service we provide. If you do not want to be contacted please inform a member of our Development Service or New Supplies team and we will pass that on to Ofwat.