How do I report a leak?

We are aware that our 'report a leak' function is temporarily down for a majority of our customers. We are currently working on a number of incidents in our area, and if you do want to report a leak, please call us on 0345 702 3797 (Mon – Fri 8am – 6pm). If you have an emergency after office hours, please call 0800 783 2812. Thank you for your patience.

We take leakage very seriously and thank you for wanting to report a leak.

We currently have a large number of leaks being reported due to the current weather conditions. The dramatic change in temperature can cause movements in the ground which impacts our mains. Although every leak is important we need to prioritise those leaks that are impact water supply to customers. During this period it may take longer than normal to repair reported leaks.

Please note; if you are wanting to report a severe leak, loss of pressure, no water, dangerous cover, or any operational emergency, please call our helpline on 0345 702 3797 (Mon – Fri 8am – 6pm). If you have an emergency after office hours, please call 0800 783 2812. The ‘Report a Leak’ service is solely for reporting visible leaks that Bristol Water may not be currently aware of.

If you have checked our ‘Work in your Area’ map, and there is no visible report of the leak on our map, please log the location of the leak using the following link: https://inyourarea.digdat.co.uk/bristolwater#. You will need to click on the top left-hand menu button and choose the ‘Report a Leak’ option. Please try to drop the pin as close as possible to where the leak is visible on the map.

Alternatively, you can report a leak by calling our Leakline number: 0800 801011.

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