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COVID-19 customer update

Last updated: Tuesday 5 January 2020 Please note: This page will change based on the latest updates from the Government. Please refer to the ‘last updated’ box above. Due to the latest Government announcement and increased risk surrounding COVID-19 we have had to make some changes to our regular services. Urgent work (no water, very…Read More

Be aware of bogus callers

Bogus callers
Bogus callers pretending to be from utility providers are still active – even during the Covid-19 outbreak. Today, we’ve received a report of a water softening company claiming to need to enter a home on behalf of us. To prevent the spread of Covid-19, we’re currently not entering customer homes unless there’s a genuine emergency,…Read More

Bristol Water gets new partners to deliver for people

Bristol Water awards £75million in contracts to Lewis Civil Engineering and Gallagher through an innovative new delivery model.   Today, 1 October, we can announce the award of new Network Maintenance Partnership Contracts worth £75million as the latest milestone in implementing our new delivery model. Lewis Civil Engineering and TK Gallagher will work with us…Read More

You’re right! It’s the European eel

Kids from Birdwell Primary School in bristol releasing eels into blagdon lake
School children across Somerset and Bristol are helping to save the critically endangered European eel this week by releasing hundreds into local rivers and lakes after nurturing them in their classrooms. This week will mark the 5,000th eel to be released as part of the Spawn to be Wild scheme, created by Bristol Water in…Read More

That’s wrong! It’s the European eel

Kids from Birdwell Primary School in bristol releasing eels into blagdon lake
School children across Somerset and Bristol are helping to save the critically endangered European eel this week by releasing hundreds into local rivers and lakes after nurturing them in their classrooms. This week will mark the 5,000th eel to be released as part of the Spawn to be Wild scheme, created by Bristol Water in…Read More