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Latest news

Customer Charges for 2019/20

We have today published details of our customer charges for 2019/20. These are available on its website at www.bristolwater.co.uk/charges-in-detail The published charges show an increase in the average annual bill paid by household customers of 3.6%, to £189, in line with the industry average, as shown at www.discoverwater.co.uk/annual-bill. Despite these latest increases, our charges are…

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Bristol Water publishes the water industry’s first Social Contract

Following over a year of discussion and countless conversations with the people of the West Country, Bristol Water has today published its much anticipated Social Contract “This social contract is a massive step forward for us as a company but also for the industry. It reflects our purpose to have a positive impact for society…

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Bristol Water supports the growth of new innovative entrepreneurs

As part of Bristol Water’s creative approach they have today launched The Workshop, their business incubator, to help support the local economy whilst also driving service improvements through innovation Bristol Water has officially launched its business incubator to boost innovation and help support the local economy. The Workshop encourages small, start-up businesses to help solve…

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Resilient and Dynamically Adaptive Water Distribution Networks for a Sustainable Future

Water distribution networks (WDNs) are an integral component for achieving resilient water resources and supply management.   In the UK the WDNs have been sectorised into “static” discrete District Meter Areas  (DMAs) mainly for the purpose of leakage management. By installing kept-shut boundary valves to create DMAs, the redundancy of connectivity and supply within large interconnected…

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Bristol Water responds to Consumer Council for Water report

We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben Newby, Bristol Water’s Customer Services Director, said: “I am very disappointed that so many customers felt the need to contact us in the past year and that we have moved from being among the better performers in the…

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Bristol Water most trusted and ‘best’ at customer service

Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the 172-year-old company is the most trusted in the utility sector, among the likes of big…

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We performed well during Beast from the East

The economic regulator of the water sector, Ofwat, has today published a review of the freeze and thaw that resulted from the ‘Beast from the East’ extreme weather at the start of March 2018. We are pleased that Ofwat has recognised we performed well across the wide range of aspects that the review considered. Ofwat…

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Reinstatement of the Strawberry Line has been completed

The works required to reinstate the popular Strawberry Line near Winscombe following the completion of a £27million project to improve water supplies have been completed, and the route is now open. “The recent spell of good weather has aided progress, and we are pleased that we have been able to meet our targeted date for…

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