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Latest news

Algae warning issued to dog walkers and lakeside visitors

If you’re one of the thousands planning to soak up the sun at local beauty spots like Chew Valley or Cheddar Lake this weekend, Bristol Water is warning to stay safe and stay out the water. High levels of blue-green algae have been reported across Chew Valley Lake, Litton Lake, Cheddar Lake and Barrow Tanks.…Read More

Be aware of bogus callers

Bogus callers
Bogus callers pretending to be from utility providers are still active – even during the Covid-19 outbreak. Today, we’ve received a report of a water softening company claiming to need to enter a home on behalf of us. To prevent the spread of Covid-19, we’re currently not entering customer homes unless there’s a genuine emergency,…Read More

NHS bill rebate announced

More than 5,000 frontline NHS workers that are required to wash their uniform at home and more often during the current coronavirus (Covid-19) outbreak have applied for a water bill rebate from Bristol Water and Wessex Water. The water companies joined forces to introduce support for those NHS individuals on a water meter who would…Read More

Nominate your Local Hero

They may take the form of a helpful neighbour nipping to the shop for someone more vulnerable, the person down the road who always seems to cheer everyone up, or even just that person you know who puts everyone else before themselves. Yep they’re your local hero. And in times like these, a lot of…Read More

Access to lakes and reservoirs closed

We’ve made the decision to close the car parks at our reservoirs and lakes from Monday 23 March. Given the current Government advice around social distancing we feel this is the best thing to do to help stop the spread of coronavirus. It’s with a heavy heart that we do this, as we know being…Read More

Coronavirus customer update

Last updated: Thursday 9 April 2020 Please note: we will update this article daily with our latest updates. This is a difficult and unknown time for everyone, but we are doing everything we can to keep your water on and maintain our usual service. We’re closely following government health advice and responding accordingly to the…Read More