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Latest news

Access to lakes and reservoirs closed

We’ve made the decision to close the car parks at our reservoirs and lakes from Monday 23 March. Given the current Government advice around social distancing we feel this is the best thing to do to help stop the spread of coronavirus. It’s with a heavy heart that we do this, as we know being…Read More

Coronavirus customer update

Last updated: Monday 30 March 2020 Please note: we will update this article daily with our latest updates. This is a difficult and unknown time for everyone, but we are doing everything we can to keep your water on and maintain our usual service. We’re closely following government health advice and responding accordingly to the…Read More

Spend a fiver, save nine thousand: here’s how to get winter ready

Cracked pipes frost
With forecasts of cold weather on the way and Christmas markets in full swing, Bristol Water is appealing to homeowners to take some cheap and simple steps to winter proof pipes. According to the Association of British Insurers, the average household burst will set you back £8,800. Ben Newby, Bristol Water’s Chief Customer Officer, said:…Read More

Bristol Water gets new partners to deliver for people

Bristol Water awards £75million in contracts to Lewis Civil Engineering and Gallagher through an innovative new delivery model.   Today, 1 October, we can announce the award of new Network Maintenance Partnership Contracts worth £75million as the latest milestone in implementing our new delivery model. Lewis Civil Engineering and TK Gallagher will work with us…Read More

Lowest leakage in the country

A report released this week by the Consumer Council for Water has named us the industry’s best performer in leakage. Mel Karam, Chief Executive Officer at Bristol Water, said: “We’ve been recognised as the top performer in leakage, after setting ourselves ambitious targets and working hard to achieve them. “Our customers and stakeholders can trust…Read More

Royate Hill burst: Q&A

When will my water supply return? We are currently diverting the water away from the damaged section of the water main, which will hopefully restore water supplies within the next couple of hours (correct as of: 11:15am) Why is my water discoloured? Some people might notice their water is starting to come back but look…Read More