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Latest news

Bristol Water acknowledged as top performer for rate of complaints

CCW Bristol Water customer complaints
Bristol Water has today (Thursday 24 September) been acknowledged as an industry top performer for its rate of complaints in the CCW Household Complaints Report.   Bristol Water’s household written complaints are 34% lower on the previous year, while escalated complaints and those sent directly to CCW, who represent the interest of water customers, are…Read More

Cheddar reservoir currently remains open

Cheddar reservoir
Cheddar reservoir status: OPEN We’re not planning any closures as of yet We’d also like to say thank you – everyone was very respectful of the closures in August and we’re already seeing a reduction in anti-social behavior on days outside of the closures. Cheddar reservoir will be shut to visitors during periods of hot…Read More

Algae warning issued to dog walkers and lakeside visitors

If you’re one of the thousands planning to soak up the sun at local beauty spots like Chew Valley or Cheddar Lake this weekend, Bristol Water is warning to stay safe and stay out the water. High levels of blue-green algae have been reported across Chew Valley Lake, Litton Lake, Cheddar Lake and Barrow Tanks.…Read More

Be aware of bogus callers

Bogus callers
Bogus callers pretending to be from utility providers are still active – even during the Covid-19 outbreak. Today, we’ve received a report of a water softening company claiming to need to enter a home on behalf of us. To prevent the spread of Covid-19, we’re currently not entering customer homes unless there’s a genuine emergency,…Read More

NHS bill rebate announced

More than 5,000 frontline NHS workers that are required to wash their uniform at home and more often during the current coronavirus (Covid-19) outbreak have applied for a water bill rebate from Bristol Water and Wessex Water. The water companies joined forces to introduce support for those NHS individuals on a water meter who would…Read More

Nominate your Local Hero

They may take the form of a helpful neighbour nipping to the shop for someone more vulnerable, the person down the road who always seems to cheer everyone up, or even just that person you know who puts everyone else before themselves. Yep they’re your local hero. And in times like these, a lot of…Read More

Access to lakes and reservoirs closed

We’ve made the decision to close the car parks at our reservoirs and lakes from Monday 23 March. Given the current Government advice around social distancing we feel this is the best thing to do to help stop the spread of coronavirus. It’s with a heavy heart that we do this, as we know being…Read More

Coronavirus customer update

Last updated: Thursday 9 April 2020 Please note: we will update this article daily with our latest updates. This is a difficult and unknown time for everyone, but we are doing everything we can to keep your water on and maintain our usual service. We’re closely following government health advice and responding accordingly to the…Read More