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Latest news

Royate Hill burst: Q&A

When will my water supply return? We are currently diverting the water away from the damaged section of the water main, which will hopefully restore water supplies within the next couple of hours (correct as of: 11:15am) Why is my water discoloured? Some people might notice their water is starting to come back but look…

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Eight new water fountains to be installed across Bristol

the bristol water map of water fountains in queens road christmas steps the promenade broadmead college green millennium square and queen square

They will save Bristolians half a million pounds and prevent 50 miles of plastic bottle waste every year Some of Bristol’s busiest areas are to benefit from eight new free-to-use water fountains, starting from this week, in a bid to fight against plastic waste. The new water fountains will quadruple the number of refill fountains…

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The European eel is more endangered than the red panda

Kids from Birdwell Primary School in bristol releasing eels into blagdon lake

School children across Somerset and Bristol are helping to save the critically endangered European eel this week by releasing hundreds into local rivers and lakes after nurturing them in their classrooms. This week will mark the 5,000th eel to be released as part of the Spawn to be Wild scheme, created by Bristol Water in…

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Silicon Gorge “better than London” for start-ups

  The West of England Mayor, Tim Bowles, opened Bristol Water’s Innovation Conference yesterday (Wednesday 24 April) acknowledging that investments in facilities such as Future Space at University West of England (UWE), along with the world’s number one business incubator being based in the region, has made the south west the best place to start…

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Social Contract for Water: Evolution or Revolution?

In January 2019 we published our social contract which sets out our framework to deliver our purpose. Our social contract will continue to evolve as we work with our customers, employees, stakeholders, and other organisations.   Ahead of the official launch of our social contract on Thursday 28 February, where we will bring together people…

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Customer Charges for 2019/20

We have today published details of our customer charges for 2019/20. These are available on its website at www.bristolwater.co.uk/charges-in-detail The published charges show an increase in the average annual bill paid by household customers of 3.6%, to £189, in line with the industry average, as shown at www.discoverwater.co.uk/annual-bill. Despite these latest increases, our charges are…

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Bristol Water publishes the water industry’s first Social Contract

Following over a year of discussion and countless conversations with the people of the West Country, Bristol Water has today published its much anticipated Social Contract “This social contract is a massive step forward for us as a company but also for the industry. It reflects our purpose to have a positive impact for society…

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