Evolution of the social contract

Social Contracts – an investor perspective

I came on to the Board of Bristol Water in 2016 following an ownership change.  It is fair to say that Bristol Water faced a range of challenges at the time, having appealed the two previous price reviews to the Competition & Markets Authority (“CMA”), needing to close a significant efficiency gap to other water…

Read More

Why it was scary to talk about our social contract

The concept of talking to customers about our social contract was a first quite daunting, it’s an evolving concept and I’ll admit – we didn’t have all of the answers. But, I guess, that’s kind of the point… Just quickly, for context, what is our social contract? Put simply it is a framework for us,…

Read More

Renewing our past for the good of people

In my early morning run today I came across a field of daffodils. It’s another few days until spring equinox, and the blooms reminded me of dark winters coming to an end and nature awakening, ready for spring renewal, time for shaking off the winter blues and opening up the windows to the sun. It’s…

Read More

What do Bristol and Amsterdam have in common?

What do the cities of Bristol, Amsterdam, Brussels, Helsinki and Seville have in common? Vibrant culture? Stunning architecture? Fascinating history? Great food? A love of sport? All of course true, but perhaps less well known is that all are served by water companies with around one million consumers. Bristol Water is one of the smaller…

Read More

The Origins of Social Contract Theory

Introduction Our social contract reflects our purpose to have a positive impact for society in what we do, building trust beyond the delivery of pure and reliable water supplies.  But what does a ‘social contract’ mean? Where did it come from? The term ‘social contract’ may be fairly new to those of us in the…

Read More

What does trust mean to you?

A quick Google search will give you some ideas on key words related to trust: confidence, belief, faith, reliance. There are also many different trust definitions available online, which for me illustrates how personal trust is. One of the trust definitions I liked the most was simply “Your actions are consistent with the values which…

Read More

Bringing Local Back

I’ve been living in Bristol for about 18 months now since taking the role as Chief Executive at Bristol Water. And the place is striking; it’s different to any place I’ve ever lived in. I wrote recently about the local restaurant industry in the city and how it’s biting back against the falling trade of…

Read More

Hungry for a local approach

Maybe it’s nearly lunch time and I‘ve been thinking about where to eat. Bristol is one of the most vibrant cities in the UK with more options of where to eat than most places… But where to go? Greens? The Lock-up? Yurt Lush? Lona’s?  Probably not names you know, unless you know Bristol very well.…

Read More