Service Connections


This section of the website will talk you through the requirements which need to be met in order for you to be ready for your connection. We have also outlined some common problems and how to tackle these, such as working on contaminated land.


There are many types of service connection and strict policy which governs their installation. This is to ensure that all water supplied is safe to drink at the point of supply. We therefore need to make sure as your water supplier that any additional supply pipes comply with the regulations.


We hope you can find what you need in this section, but if you have any other questions please contact us on 0345 602 8022, we are open from 8am to 4.30pm

Contact us about developments

All pre-development enquiries and mains applications from developers will be dealt with by our Developer Interface Team who will arrange for any required mains to be designed and priced, terms to be sent and the mains to be installed.

Sharon Ranahan – Developer Interface Manager

All enquiries from self-lay organisations and applications will be dealt with by our Development Services team who will produce or check the design of any required mains.  They will send out agreements and deal with the payments for any non-contestable work.  They will also deal with the asset value payments at the end of the job.

Tim St John – Head of  Development Services

To discuss issues encountered onsite once mainlaying has begun, including changes to the design, you should speak to one of our Network Site Agent.  You will be notified of the person responsible for your site before work commences.  They will inspect the work as the installation progresses, go through your as-laid plans with you, arrange bacteriological testing and attend the pre-start meeting.  Weekly whereabouts should be sent to our Network Site Agent.

Tim St. John – Development Services Operations Manager

You should contact our New Supplies team about service connection issues.  They will inspect the supply pipes before connection, authorise the connection and deal with the invoices and payments connected with the services.

Georgia Cook – New Supplies Manager

Please address correspondence to the relevant department at:

Bristol Water
Bridgwater Road
BS13 7AT