Bristol Water is the first water company to be awarded Lean Competency System Accreditation

We can use a search engine to find many things. The world’s first car, the first computer, even the first head transplant recipient. However, until recently there is one thing that wouldn’t have been in that list – the world’s first LCS accredited Water Company! Niche? Perhaps. Innovative and forward thinking? Definitely. Lean thinking has been around for many years – originating from the automotive industry, it has evolved to become a key part of how businesses deliver effective change.  At its core, Lean is about delivering exactly what our customers want. Lean businesses seek to continuously improve the way that services are developed and delivered, to create more efficient working practices and obtain better outcomes for both internal and external customers. Implemented effectively, lean can enable your business to think differently, to approach problems in new and innovative ways, and empower everyone in your organisation to make change happen. The Lean Competency System (LCS) is an industry recognised lean qualification framework for developing lean thinking, knowledge and practical skills in the workplace. It was originally developed by the Lean Enterprise Research Centre at Cardiff University. Bristol Water has bold ambitions to deliver excellent customer experiences and remain the most trusted utility in the UK. We have committed to delivering many ambitious targets, including improving water quality, reducing leakage, and affordability for all. As well as customer priorities, we are dedicated to developing our workforce and benefiting all employees through a range of training opportunities. Employing lean practices is one way of enabling the scale of change required to meet such aspiring plans. Following months of work designing and developing high quality training materials, and testing content with pilot teams around the company, Bristol Water has now been awarded LCS Accreditation. A first in the Water Industry! With other water companies facing similar challenges, we are sure that others will follow in our footsteps. For now, Bristol Water remains the first, and only, Water Company accredited to deliver LCS Training. For more information please contact Aimee Skinner, Continuous Improvement Manager, Bristol Water at