Bristol Water has today (Thursday 24 September) been acknowledged as an industry top performer for its rate of complaints in the CCW Household Complaints Report.
Bristol Water’s household written complaints are 34% lower on the previous year, while escalated complaints and those sent directly to CCW, who represent the interest of water customers, are over 45% lower.
Jenny Suggate, Senior Policy Manager at the Consumer Council for Water (CCW), said: “Bristol Water has performed strongly not just in reducing complaints but also the way it has responded to customers’ concerns which is why it is one of just four companies we’ve singled out for praise in our report. We hope the company will continue to strive to reduce complaints even further.”
Richard Price, Chief Operating Officer at Bristol Water, said: “While we’re incredibly pleased to be acknowledged as an industry top performer, we know that any type of complaint is an inconvenience to our customers, and so we will always strive to lower it year on year.
“We’ve ambitious plans to achieve this and are working hard behind the scenes, one of which is creating a new system to bring the operational teams and customer teams closer together.”
The full report is available on the CCW website here.