Beat The Bill

What is Beat the Bill?

Beat the Bill is a trial campaign that started in October 2017 and was designed to reduce the amount of water of an average person’s usage from 150l per day to 120l. By using less water there isn’t only an environmental impact but we have found that on average, people save around £100 on their water bill.

In October 2017, we installed 1,000 meters in Lockleaze and Filton. We selected this area because they already have the infrastructure in place to have a meter fitted – so customers on a joint supply may not be involved.

Since its launch, customers have saved as much as £100 and it has helped us find several leaks on customers supply pipes.

Water saving tips

If you are on a meter and want to find out how you can save on your water bill we have some handy tips:

  • Turning the tap off when you brush your teeth can save 9 litres of water a minute
  • Shower instead of taking regular baths
  • Keep your showers shorter, four minutes is plenty!
  • Use a watering can instead of a hose


If you have been selected for the Beat the Bill campaign and wish to switch permanently please fill out the form below.

If you are not part of the scheme but wish to switch to a meter click here.

Beat the Bill switching form

Get in touch


Report a leak online.  Pinpoint the leak on a map.

Call us

Call our dedicated Leak Line to report a problem.

Work in your area

Check maintenance & repair work going on near you.

Need help now?

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please visit

There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this_online form. Alternatively contact us.

Your bill is due and payable on issue. To pay this online please visit

If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us. 

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