Be aware of bogus callers

Bogus callers pretending to be from utility providers are still active – even during the Covid-19 outbreak.

Today, we’ve received a report of a water softening company claiming to need to enter a home on behalf of us.

To prevent the spread of Covid-19, we’re currently not entering customer homes unless there’s a genuine emergency, such as loss of water supply. We also do not work with any water softening companies and all of our contractors carry ID.

We’re appealing to customers to be extra vigilant, and share this information with elderly relatives or neighbours.

Bristol Water staff or contractors will always carry ID and an appointment card. They will always be willing to wait while you verify their identify with us.

Given that we will only be in your home during an emergency at this time, if your water supply is fine and you’re not expecting a visit from us, please call our customer services team.

Password scheme

Password scheme to prevent bogus callers

If you’re elderly of have extra needs, you can set up a password with us which we’ll use when we visit, This way, you’ll know it’s really us visiting. You can apply for this scheme online here, or by calling us on 0345 600 3600

The Door Step Code

Stop – are you expecting anybody? Do they have an appointment?

Chain – always secure the door before answering the door to callers

Check – always check the caller’s identity card. If you’re not happy with it or they refuse, call us and we can verify if they work for us. Call Crimestoppers to report a bogus caller on: 0800 555 111.

Stay safe.