Posts by Sharna Smith

COVID-19 customer update

Last updated: Wednesday 4 November 2020 Please note: This page will change based on the latest updates from the Government. Please refer to the ‘last updated’ box above. With a new lockdown starting today (Thursday 5 November) there will be some changes to the services we offer. As key workers, you will still see us…Read More

Vigo and Blagdon Woods affected by Ash dieback

Vigo and Blagdon woods are the latest locations to be affected by a deadly disease running rampant in Ash tress across the country and beyond. The disease is known as Ash dieback and experts believe 95% of UK trees will be lost to it this decade. Natasha Clarke, Environment Manger at Bristol Water, said: “Just…Read More

Warning – phishing site and emails pretending to be us

Computer warning
Unfortunately, scammers and phishers are taking advantage of our trusted position in providing your water supply, and we’re aware of a website posing to be us. Our website address will always be www.bristolwater.co.uk – if you see ‘plc’ in the web address, this is not us. Please also be aware that emails coming from us…Read More

Bristol Water acknowledged as top performer for rate of complaints

CCW Bristol Water customer complaints
Bristol Water has today (Thursday 24 September) been acknowledged as an industry top performer for its rate of complaints in the CCW Household Complaints Report.   Bristol Water’s household written complaints are 34% lower on the previous year, while escalated complaints and those sent directly to CCW, who represent the interest of water customers, are…Read More

Cheddar reservoir currently remains open

Cheddar reservoir
Cheddar reservoir status: OPEN We’re not planning any closures as of yet We’d also like to say thank you – everyone was very respectful of the closures in August and we’re already seeing a reduction in anti-social behavior on days outside of the closures. Cheddar reservoir will be shut to visitors during periods of hot…Read More

Algae warning issued to dog walkers and lakeside visitors

If you’re one of the thousands planning to soak up the sun at local beauty spots like Chew Valley or Cheddar Lake this weekend, Bristol Water is warning to stay safe and stay out the water. High levels of blue-green algae have been reported across Chew Valley Lake, Litton Lake, Cheddar Lake and Barrow Tanks.…Read More

Be aware of bogus callers

Bogus callers
Bogus callers pretending to be from utility providers are still active – even during the Covid-19 outbreak. Today, we’ve received a report of a water softening company claiming to need to enter a home on behalf of us. To prevent the spread of Covid-19, we’re currently not entering customer homes unless there’s a genuine emergency,…Read More

NHS bill rebate announced

More than 5,000 frontline NHS workers that are required to wash their uniform at home and more often during the current coronavirus (Covid-19) outbreak have applied for a water bill rebate from Bristol Water and Wessex Water. The water companies joined forces to introduce support for those NHS individuals on a water meter who would…Read More