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There are currently 2 live water incidents

Posts by Sharna Smith

Algae warning issued to dog walkers and lakeside visitors

If you’re one of the thousands planning to soak up the sun at local beauty spots like Chew Valley or Cheddar Lake this weekend, Bristol Water is warning to stay safe and stay out the water. High levels of blue-green algae have been reported across Chew Valley Lake, Litton Lake, Cheddar Lake and Barrow Tanks.…Read More

Be aware of bogus callers

Bogus callers
Bogus callers pretending to be from utility providers are still active – even during the Covid-19 outbreak. Today, we’ve received a report of a water softening company claiming to need to enter a home on behalf of us. To prevent the spread of Covid-19, we’re currently not entering customer homes unless there’s a genuine emergency,…Read More

NHS bill rebate announced

More than 5,000 frontline NHS workers that are required to wash their uniform at home and more often during the current coronavirus (Covid-19) outbreak have applied for a water bill rebate from Bristol Water and Wessex Water. The water companies joined forces to introduce support for those NHS individuals on a water meter who would…Read More

Coronavirus customer update

Last updated: Thursday 9 April 2020 Please note: we will update this article daily with our latest updates. This is a difficult and unknown time for everyone, but we are doing everything we can to keep your water on and maintain our usual service. We’re closely following government health advice and responding accordingly to the…Read More

Spend a fiver, save nine thousand: here’s how to get winter ready

Cracked pipes frost
With forecasts of cold weather on the way and Christmas markets in full swing, Bristol Water is appealing to homeowners to take some cheap and simple steps to winter proof pipes. According to the Association of British Insurers, the average household burst will set you back £8,800. Ben Newby, Bristol Water’s Chief Customer Officer, said:…Read More

Lowest leakage in the country

A report released this week by the Consumer Council for Water has named us the industry’s best performer in leakage. Mel Karam, Chief Executive Officer at Bristol Water, said: “We’ve been recognised as the top performer in leakage, after setting ourselves ambitious targets and working hard to achieve them. “Our customers and stakeholders can trust…Read More

Royate Hill burst: Q&A

When will my water supply return? We are currently diverting the water away from the damaged section of the water main, which will hopefully restore water supplies within the next couple of hours (correct as of: 11:15am) Why is my water discoloured? Some people might notice their water is starting to come back but look…Read More