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Posts by Rob Ellis

The Future isn’t real…

…thoughts on an information based future. It’s the weekend, it’s blowing a gail, the temperature hasn’t been in double digits for a few weeks now and it’s definitely going to rain later. Time to hit the beach! Why would I do this? Because I’m obsessed with collecting better data. What?! Let me explain… For Christmas…Read More

Bristol Water supports the growth of new innovative entrepreneurs

Dillan Hackett the founder of hackett consulting ltd
As part of Bristol Water’s creative approach they have today launched The Workshop, their business incubator, to help support the local economy whilst also driving service improvements through innovation Bristol Water has officially launched its business incubator to boost innovation and help support the local economy. The Workshop encourages small, start-up businesses to help solve…Read More

Resilient and Dynamically Adaptive Water Distribution Networks for a Sustainable Future

Water distribution networks (WDNs) are an integral component for achieving resilient water resources and supply management.   In the UK the WDNs have been sectorised into “static” discrete District Meter Areas  (DMAs) mainly for the purpose of leakage management. By installing kept-shut boundary valves to create DMAs, the redundancy of connectivity and supply within large interconnected…Read More

Dynamic District Meter Areas

In the early 1990’s the concept of managing water supply networks through discrete network areas called District Meter Areas (DMA) became fashionable and was adopted across the industry. DMAs allowed water companies to manage leakage, and they’ve been very effective. They work by essentially capping areas of the network with values. These values can be…Read More

Bristol Water responds to Consumer Council for Water report

We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben Newby, Bristol Water’s Customer Services Director, said: “I am very disappointed that so many customers felt the need to contact us in the past year and that we have moved from being among the better performers in the…Read More

Meaningful work

Image of a man refilling his bottle at the bristol water bar
I was listening to Adam Buxton interviewing Diane Morgan, not your usual place for work advice, and I don’t think they were planning on helping someone working in the utilities sector, but they did. When asked about how she writes, she’s a comedian and an actress in case you didn’t know, she responded with “I…Read More

Bristol Water most trusted and ‘best’ at customer service

Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the 172-year-old company is the most trusted in the utility sector, among the likes of big…Read More