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Posts by Rob Ellis

Bristol Water responds to Consumer Council for Water report

We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben Newby, Bristol Water’s Customer Services Director, said: “I am very disappointed that so many customers felt the need to contact us in the past year and that we have moved from being among the better performers in the…

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Meaningful work

I was listening to Adam Buxton interviewing Diane Morgan, not your usual place for work advice, and I don’t think they were planning on helping someone working in the utilities sector, but they did. When asked about how she writes, she’s a comedian and an actress in case you didn’t know, she responded with “I…

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Bristol Water most trusted and ‘best’ at customer service

Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the 172-year-old company is the most trusted in the utility sector, among the likes of big…

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Environmental Information Request

The Environmental Information Regulations 2004 (EIR) came into force on 1st of January 2005. They apply to public authorities, which for the purposes of the EIR includes, Bristol Water plc. Requests can be made by anyone. They need not be in writing, and can be made by telephone, in person, e-mail or other means of…

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Subject Access Requirement

The General Data Protection Regulations (GDPR) 2018 provides you, the data subject, with a right to receive a copy of the data/information we hold about you or to authorise someone to act on your behalf. To request data please click here.

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Customer Privacy Notice

This Privacy Notice is designed to explain how we collect and use our customer’s personal data. Bristol Water plc (Bristol Water) is committed to protecting our customer’s data, uphold their data rights, and meet their expectations for handling personal data. The Notice is designed to be easy to use and understand, if you have any…

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Gender Pay Gap

The UK Government introduced legislation for employers with 250 or more employees, to publish annually, information relating to the gender pay gap in their organisation. The gender pay gap is the difference in the average earnings of men and women. This information is taken from a snapshot of the Company’s payroll data on the 5…

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