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Posts by Rob Ellis

Dynamic District Meter Areas

In the early 1990’s the concept of managing water supply networks through discrete network areas called District Meter Areas (DMA) became fashionable and was adopted across the industry. DMAs allowed water companies to manage leakage, and they’ve been very effective. They work by essentially capping areas of the network with values. These values can be…Read More

Bristol Water responds to Consumer Council for Water report

We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben Newby, Bristol Water’s Customer Services Director, said: “I am very disappointed that so many customers felt the need to contact us in the past year and that we have moved from being among the better performers in the…Read More

Meaningful work

Image of a man refilling his bottle at the bristol water bar
I was listening to Adam Buxton interviewing Diane Morgan, not your usual place for work advice, and I don’t think they were planning on helping someone working in the utilities sector, but they did. When asked about how she writes, she’s a comedian and an actress in case you didn’t know, she responded with “I…Read More

Bristol Water most trusted and ‘best’ at customer service

Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the 172-year-old company is the most trusted in the utility sector, among the likes of big…Read More

Environmental Information Request

The Environmental Information Regulations 2004 (EIR) came into force on 1st of January 2005. They apply to public authorities, which for the purposes of the EIR includes, Bristol Water plc. Requests can be made by anyone. They need not be in writing, and can be made by telephone, in person, e-mail or other means of…Read More

Subject Access Requirement

The General Data Protection Regulations (GDPR) 2018 provides you, the data subject, with a right to receive a copy of the data/information we hold about you or to authorise someone to act on your behalf. To request data please click here.Read More

Customer Privacy Notice

This Privacy Notice is designed to explain how we collect and use our customer’s personal data. Bristol Water plc (Bristol Water) is committed to protecting our customer’s data, uphold their data rights, and meet their expectations for handling personal data. The Notice is designed to be easy to use and understand, if you have any…Read More