Posts by Christian Lockyer

Bristol Water responds to Consumer Council for Water report

We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben Newby, Bristol Water’s Customer Services Director, said: “I am very disappointed that so many customers felt the need to contact us in the past year and that we have moved from being among the better performers in the…

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Bristol Water For All: cheaper bills, reduced leakage and the best customer service

Lower bills, industry leading customer service and reduced water leakage, are among the ambitious aims unveiled today in Bristol Water’s five-year business plan. The ‘Bristol Water For All’ plan for 2020-2025, which has been submitted to the economic water regulator Ofwat, comes after two years of consultation, which has seen more than 37,000 customers share…

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Bristol Water most trusted and ‘best’ at customer service

Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the 172-year-old company is the most trusted in the utility sector, among the likes of big…

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We performed well during Beast from the East

The economic regulator of the water sector, Ofwat, has today published a review of the freeze and thaw that resulted from the ‘Beast from the East’ extreme weather at the start of March 2018. We are pleased that Ofwat has recognised we performed well across the wide range of aspects that the review considered. Ofwat…

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Reinstatement of the Strawberry Line has been completed

The works required to reinstate the popular Strawberry Line near Winscombe following the completion of a £27million project to improve water supplies have been completed, and the route is now open. “The recent spell of good weather has aided progress, and we are pleased that we have been able to meet our targeted date for…

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Working with our future customers

We have successfully held our first Youth Board meeting on Monday 29 January with 20 sixth form students from across the Bristol area. This is the first year of our Youth Board, which brings the views of young adults into the decision-making we do to plan our future operations. We’ve recruited 20 individuals  to join…

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What to do when your pipes freeze

If you do not have water Please check with your neighbours  to see if they have water. If they still do, it is likely that it is only your supply that is affected in some way and could be caused by frozen pipework. If you feel this is not the case, then please contact our emergency…

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