Our Vision

We recognise our privileged position as a trusted monopoly provider of an essential service and the opportunity that this provides to have a positive impact on society. We have worked with our customers and our stakeholders to define our role and quite rightly, they have voiced their expectations of us going beyond the actions of a commercial private company.

Our role will therefore never be limited to just a transactional one of supplying a service to bill payers, but is a matter of public health and the wellbeing of society as an essential public service to communities and the environment.

Our purpose is reflected in our long-term ambition and also our vision and mission statements.


Our ambition reflects how we plan to contribute to the social, environmental and economic challenges that we face. Further information can be found in our long-term ambition document, Bristol Water…Clearly.