Performance

Our interactive guide to how we performed in 2017/18:

The Bristol Water Board has published “Trust Beyond Water”, a statement from us to our customers and stakeholders that recognises the impact of the public service we provide on society. It summarises our recent operational and financial performance, how the Board has considered the priorities for Bristol Water, and how this links to our plans for the future.

Our Annual Report and Financial Statements 2017/18*:

Our Performance Report 2017/18*:

Read a printable version of our Annual Performance Report 2017/18

Read a printable version of our Annual Report and Financial Accounts 2017/18

*Bristol Water is not responsible for the content of external websites.

A guide to the reports below:

Assurance Plan 2018/19: Our Assurance Plan sets out our approach to assurance of the information that we will publish during 2018/19. This includes information reported for regulatory purposes and that produced for the benefit of customers. The purpose of our Assurance Plan is to give customers and others with an interest in our business (known as stakeholders) trust and confidence in our data and in how we use this data to report on our performance. We welcome the feedback received from the draft version of the plan and have added further information on our risk assessment exercise and designed a new and simpler layout of the document, as a result of the feedback.

Draft Assurance Plan 2018/19: Our Draft Assurance Plan sets out our proposed approach to assurance of the information that we will publish during 2018/19. The purpose of our Assurance Plan is to give customers and others with an interest in our business (known as stakeholders) trust and confidence in our data and in how we use this data to report on our performance. The document has been published in draft form as we are asking for the views of our customers and other stakeholders on our assurance activities, prior to its finalisation in March 2018.

Mid-year Performance Report: This report provides an update on our progress against our performance commitments in the first half of 2017-18. It sets out for customers and stakeholders how well we are meeting our targets and what actions we are taking.  With industry data now finalised for last year, we show how our performance compares to other water companies. The report describes how we work with the Bristol Water Challenge Panel to make sure we are transparent about our performance, alongside an independent third party statement on the information we present. The report also includes a case study on the major burst we had at Willsbridge, summarising how well we responded for customers and the lessons learned.

Consultation on Statement of Risks, Strengths and Weaknesses 2017/18: This document consults with stakeholders and customers on the risks, strengths and weaknesses of the data we assess and report on, and how we aim to ensure trust and confidence in the information we provide.

Annual Report 2018: This report is the principal way we document our yearly performance and hold ourselves publicly to account. It was published in July 2018.

Annual Performance Report 2018: This is where we report on our performance. Further explanatory information for our performance can be found within this document. The data has been sent to the economic regulator of the water industry, Ofwat.

Risk and Compliance Statement 2018: This our compliance statement signed by the Bristol Water Board.

Data Assurance Plan 2018/19: This document summarises the results of the data assurance that the company has carried out to evidence that the information provided is accurate.

Atkins Assurance Report 2017-18: This document is Atkins Limited’s assurance statement that encapsulates observations we made during the technical audit of aspects of Bristol Waters Annual Performance Report for 2017/18. We presented our findings to the Bristol Water’s Executive Team on 11 June 2018, the Bristol Water Challenge Panel on 13 June 2018 and to the full Board of Bristol Water on 5 July 2018.

Annual Performance Report – Assurance Report 2018: This is the external assurance report from Atkins, which assessed our Annual Performance Report.

Financial Flows: This information provides a comparison between the financial flows to investors on the basis of our actual capital structure of water and what they would have been under Ofwat’s notional structure. We provide data for each year 2015/16, 2016/17 and 2017/18, and the average position over the three years.

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