Imagine a home where some of those boring tasks, the things we do every day, are automatic. Imagine if we didn’t have to think about them. Imagine they just happened. We’d love to see that Wallace & Gromit breakfast machine be an actual thing! And those mundane tasks can become even more boring in the work place.
Robotic Process Automation (RPA) has the ability to change to boring tasks and automate them, mimicking human activity. Freeing us humans up to think, talk to other people, create new things, and generally reduce the pressure on us.
Aimee Skinner, Continuous Improvement Manager added:
“A common misconception about RPA is that it is used purely to save costs, by replacing humans. The reality is that we want to apply it to repetitive and onerous tasks, that can eat up valuable time in our day. The main benefit is that it frees up time for more beneficial, arguably more enjoyable, work.”
In May 2018, we, along with Baringa Partners, successfully introduced RPA to the processes of creating invoices for the Non-household market. We automated the process of downloading water statements from market operator, MOSL, and creating the invoice. We have seen up to a 75% time saving for these tasks, creating capacity and future-proofing the process for the predicted rise in the Non-Household retail water market. Admittedly, at first, this did free up Andy to start making some really bad Dad jokes… so there are downfalls.
We are so in love with what RPA can do for us now the first start-up business to join our business incubator, The Workshop, is a RPA consultancy called Hackett Consulting. Dillan, the founder of Hackett Consulting, is tailoring the deployment of RPA technology to the mid-market, where most RPA deployments are aimed at larger companies. Find out more about Dillan by reading his regular blog, and you can read more about The Workshop visiting the link below.
Finding new and innovative approaches to our work ensures we can continue to deliver a reliable service that meets the needs of our customers.