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Bristol Water For All

Our plan has been led by our Board. We have gathered evidence from our customers to help build the best plan for them. We have balanced the difficult trade-offs on risk and reward, service improvements and bill levels. This plan delivers affordable bills for all with significant and challenging improvements.

Our journey with customers continues...

Find out their views on how we've built our plan and the journey so far.

Executive Summary

Board Assurance statement

Board Assurance Statement


Business Plan Guide

Core Business Areas and Markets


Water network plus


Residential retail

Summary of our plan

Click below to view an interactive summary of our plan. This will open is a separate page.

Bristol Water Challenge Panel

Click below to download a copy of our Bristol Water Challenge Panel report.

Supporting Evidence

Engagement, communication and research

Download our supporting evidence on engagement, communication and research. 

Addressing affordability and vulnerability
Delivering outcomes for customers
Bristol Water... Clearly resilient
Cost and efficiency
Financeability, risk & return, and affordability
Track record of delivery
Securing trust, confidence & assurance

Investment cases

Investment Case Summary

Distribution Mains

Service Reservoirs and Towers

Water Pumping Stations

Trunk Mains and Pipe Bridges


Customers Meters

Network Ancillaries

Network Monitoring


New Development

Water Resources

Raw Water Distribution

Raw Water Pumping Stations

TW Strategic Maintenance

ICA & Telemetry


Infrastructure Base Maintenance

Non-Infrastructure Base Maintenance

Management & General

Bulk Meters & Pressure Control Valves