Current Engagement

Bristol Water is currently inviting customers by telephone to take part in interviews for research. The research will focus on our plans for 2020-2025

The research is being conducted by Plus4, so if you do receive a call from Plus4, they are working on our behalf.

If you have any questions, please email the Customer Research team at

We have set up a new customer forum, Water Forum, to help us understand what our customers want and to work together to develop our plans. The forum will several times a year, and the first meeting is due to take place in September. Members of the Water Forum can download the Terms of Reference of the forum below.