Bristol Water acknowledged as top performer for rate of complaints

CCW Bristol Water customer complaints
Bristol Water has today (Thursday 24 September) been acknowledged as an industry top performer for its rate of complaints in the CCW Household Complaints Report.   Bristol Water’s household written complaints are 34% lower on the previous year, while escalated complaints and those sent directly to CCW, who represent the interest of water customers, are…Read More

What you can do if your water tastes or smells funny

If your tap water tastes or smells funny, it’s usually nothing to worry about. In fact there are a few reasons your water might have a unfamiliar taste or smell, most are totally harmless and completely fixable. The main tastes or smells most people report from their taps are: Chlorine type smellTCP type tasteEarthy, or…Read More

Cheddar reservoir currently remains open

Cheddar reservoir
Cheddar reservoir status: OPEN We’re not planning any closures as of yet We’d also like to say thank you – everyone was very respectful of the closures in August and we’re already seeing a reduction in anti-social behavior on days outside of the closures. Cheddar reservoir will be shut to visitors during periods of hot…Read More

The Privatisation of Water

You’d be forgiven for thinking the privatisation of water first began in 1989, but that’s not necessarily true. In fact, Bristol Water has never actually been in public ownership. So, why’s that? Well, when we were established as an Act of Parliament back in 1846 (smack bang in the middle of the cholera epidemic), we…Read More

The irrational fear of water meters

Playing in the paddling pool
As the Water Resource Manager here at Bristol Water I feel that I should be on a water meter, as I write plans and develop policies that encourage metering as a means to manage our water demand. I am on a water meter. As a householder, who moved into a property which already had a…Read More

Over 100 years of fishing at the lakes

Our lakes aren’t just for holding raw water, we’ve some world famous fishing too! You already know we provide clean water to your home and all of those around you, and you probably already know that we service 1.2 million homes, not only within the city of Bristol but a wide area around it too.…Read More

What to do when you have no water

If you wake up to find you have no water coming out your kitchen tap, there are a few easy checks you can do first to make sure you can’t quickly fix the issue in the comfort of your own home before getting in touch with us. Check if the whole property is affected If…Read More

A world beyond your tap

Often the mundane, regular services are the easiest to take for granted. It feels like these days everyone’s expectations of receiving a five star service is increasing – and that includes the service of their water supply. Even though when it was first created Bristol Water was a marvel of modern engineering, it soon (like…Read More

Is watering your garden costing more than you’d think?

Watering your garden can be one of the most expensive household tasks you do every day. There’s loads of advice on how to use less water in the home, but what about your garden? There are actually really easy, manageable ways you can reduce the amount of water you use in your garden – and…Read More

In an emergency, could you find your stop tap?

Imagine this: it’s a Sunday morning, you’re half asleep, your head’s a bit sore after last night and all you want is a big, hot mug of coffee, to lounge about in your pyjamas all day and watch TV. You sleepily walk into the kitchen and there’s water everywhere, something’s leaked or burst then you…Read More