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Nominate your Local Hero

They may take the form of a helpful neighbour nipping to the shop for someone more vulnerable, the person down the road who always seems to cheer everyone up, or even just that person you know who puts everyone else before themselves. Yep they’re your local hero. And in times like these, a lot of…Read More

Access to lakes and reservoirs closed

We’ve made the decision to close the car parks at our reservoirs and lakes from Monday 23 March. Given the current Government advice around social distancing we feel this is the best thing to do to help stop the spread of coronavirus. It’s with a heavy heart that we do this, as we know being…Read More

Coronavirus customer update

Last updated: Monday 6 April 2020 Please note: we will update this article daily with our latest updates. This is a difficult and unknown time for everyone, but we are doing everything we can to keep your water on and maintain our usual service. We’re closely following government health advice and responding accordingly to the…Read More

Water meters aren’t a bad thing

Don’t be afraid of the big bad wolf If you live in our water region, chances are you’ve seen (or maybe even met) Peter the Meter. He’s our friendly Chief Metering Officer and is here to help us spread the message that water meters are good news. They’re good news for our planet and for…Read More

Business plan update

In 2019, we submitted our five-year business plan, “Bristol Water For All”, to the water industry regulator Ofwat. This plan sets out our five-year price and service levels for our customers for the period 2020 – 2025. In December 2019 we received Ofwat’s final determination on our business plan. Having considered Ofwat’s determination carefully, it…Read More

Spend a fiver, save nine thousand: here’s how to get winter ready

Cracked pipes frost
With forecasts of cold weather on the way and Christmas markets in full swing, Bristol Water is appealing to homeowners to take some cheap and simple steps to winter proof pipes. According to the Association of British Insurers, the average household burst will set you back £8,800. Ben Newby, Bristol Water’s Chief Customer Officer, said:…Read More

Peter the Meter’s guest appearance at Clifton fountain launch

Peter the Meter at Bristol Water's Clifton fountain launch
Today, we officially unveiled our latest free to use water fountain in Bristol with a very special guest appearance from… Peter the Meter! To celebrate the launch of our ‘Life’s sweeter with a meter’ campaign, Peter the Meter was invited to unveil the fountain to the public on Queens Road, Clifton. The soon-to-be local celebrity…Read More