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What is a social contract anyway?

If you’ve been following us over the last two years, you probably would have seen or heard the words ‘social contract’. But what do these words really mean? Our social contract is an actual document, a promise we’ve made and signed to play a more active role in our community and improve the lives of…Read More

What’s a Biodiversity Index, and why does it matter?

How to measure the quality of your natural environment We score everything, don’t we? Not just as a company, but as people too. “Out of ten, right, what would you give that film?”, “we went on holiday to a five star resort”, “I cannot BELIEVE Michelle Visage only got a 32 for her vogue routine…Read More

NHS bill rebate announced

More than 5,000 frontline NHS workers that are required to wash their uniform at home and more often during the current coronavirus (Covid-19) outbreak have applied for a water bill rebate from Bristol Water and Wessex Water. The water companies joined forces to introduce support for those NHS individuals on a water meter who would…Read More

Nominate your Local Hero

They may take the form of a helpful neighbour nipping to the shop for someone more vulnerable, the person down the road who always seems to cheer everyone up, or even just that person you know who puts everyone else before themselves. Yep they’re your local hero. And in times like these, a lot of…Read More

Access to lakes and reservoirs closed

We’ve made the decision to close the car parks at our reservoirs and lakes from Monday 23 March. Given the current Government advice around social distancing we feel this is the best thing to do to help stop the spread of coronavirus. It’s with a heavy heart that we do this, as we know being…Read More

Coronavirus customer update

Last updated: Thursday 9 April 2020 Please note: we will update this article daily with our latest updates. This is a difficult and unknown time for everyone, but we are doing everything we can to keep your water on and maintain our usual service. We’re closely following government health advice and responding accordingly to the…Read More

Water meters aren’t a bad thing

Don’t be afraid of the big bad wolf If you live in our water region, chances are you’ve seen (or maybe even met) Peter the Meter. He’s our friendly Chief Metering Officer and is here to help us spread the message that water meters are good news. They’re good news for our planet and for…Read More

Business plan update

In 2019, we submitted our five-year business plan, “Bristol Water For All”, to the water industry regulator Ofwat. This plan sets out our five-year price and service levels for our customers for the period 2020 – 2025. In December 2019 we received Ofwat’s final determination on our business plan. Having considered Ofwat’s determination carefully, it…Read More