Appearance

The water we supply should arrive at your tap clear and bright. However, occasionally the water can appear discoloured or cloudy, or you may notice a stain or colouration to surfaces that regularly come into contact with the water.  The issue may be due to a burst main, work we are carrying out on the mains network, or building work in your property.

We appreciate that this can be concerning for you. This section identifies some of the more common causes that can change the appearance of the water and how it can be resolved.

What to do if your water appears brown or orange.

What to do if your water is cloudy or has a milky appearance.

What to do if your water appears blue/green or turquoise. What causes it and how it can be resolved.

Staining of surfaces in the bathroom or kitchen. A black or green material coming from cold water taps. What causes it and how it can be resolved?

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