The water we supply should arrive at your tap clear and bright. However, occasionally the water can appear discoloured or cloudy, or you may notice a stain or colouration to surfaces that regularly come into contact with the water. The issue may be due to a burst main, work we are carrying out on the mains network, or building work in your property.
We appreciate that this can be concerning for you. This section identifies some of the more common causes that can change the appearance of the water and how it can be resolved.
Stay up to date with the latest Bristol Water updates
It’s all systems go in the new water retail market as the countdown to competition begins. In just six weeks’ time an estimated 1.2 million … Continue reading Six weeks to retail market opening
Construction of our new 30km water main that stretches from Barrow Gurney to Cheddar began in December. Good progress has been made with over 3km … Continue reading Axbridge Progress
Our drought plan outlines our strategy for managing operations through prolonged dry periods that could result in shortages in water resources. Following a public consultation … Continue reading Current Drought Plan 2012
We have a statutory duty to review and update our Drought Plan every 5 years. We are now updating our drought plan for publication in … Continue reading Drought Plan Update 2017/18
A national awareness campaign is underway to help businesses, charities and public sector organisations in England have a better understanding and awareness of the new … Continue reading Raising awareness of the new retail water market
Bristol Water’s average annual household bills will rise by 3.6% in 2017/18. Our average water bill of £177 will be the 12th highest of the … Continue reading Bristol Water charges announced for 2017/18