Excellent water quality is fundamental to providing the level of service our customers expect from us. Our aim is always to supply water that is not just safe to drink but is good to drink. We achieve this using advanced treatment processes and a team of highly trained staff.
Proof of this lies in our water quality results, with over 99.9% of the 120,000 drinking water tests carried out each year being compliant with UK and EU drinking water standards.
Continued investment in new treatment processes, renovation of water mains and partnerships with catchment stakeholders (click here to go to our section on catchment protection) ensures this high standard of water quality is maintained.
As part of our testing process we sometimes may need to visit your property to obtain a water sample. If you are at all concerned or would like to check the identity of the person please call 0800 373 501 or see further advise on our website here.
To find out about Water Quality in your area please click the below link and search using your postcode.
Stay up to date with the latest Bristol Water updates
Construction of our new £27 million water infrastructure project is progressing well, with 14% per cent of pipe in the ground already. We are currently … Continue reading Strawberry Line Update
It’s all systems go in the new water retail market as the countdown to competition begins. In just six weeks’ time an estimated 1.2 million … Continue reading Six weeks to retail market opening
Our drought plan outlines our strategy for managing operations through prolonged dry periods that could result in shortages in water resources. Following a public consultation … Continue reading Current Drought Plan 2012
We have a statutory duty to review and update our Drought Plan every 5 years. We are now updating our drought plan for publication in … Continue reading Drought Plan Update 2017/18
A national awareness campaign is underway to help businesses, charities and public sector organisations in England have a better understanding and awareness of the new … Continue reading Raising awareness of the new retail water market