What happens once I’ve applied for a meter?

Switching to have a meter may save you money as you only pay for the water you use. It is free of charge and both your water and sewerage charges will be calculated on the meter readings.

If you have not looked at the benefits of a meter then click here to take a look.

Once you have completed an application form (Which can be found by clicking here), we will need to carry out a visit to your home. You won’t need to be present, but of course you can be if you want. If we can we will fit the meter on this visit as well. If we can’t fit the meter at this visit and you’re not present, we will contact you to arrange an appointment to fit your meter.

We commit to fit the meter within 45 working days of receipt of the completed application form. This period is extended to 60 working days for applications received during March, April, May and June due to seasonal demand or during promotional periods.

Fitting a meter is normally free for our customers. However, If you wish to have your meter fitted in a specific location, you may have to pay additional costs. Our surveyor will explain these to you. In certain circumstances, it may not be possible to fit a meter. Our surveyor will discuss the options with you if this is the case.

Once the meter has been fitted we will aim to take a reading every six months, but you can also submit a reading via our website.

For more details on what happens next and the terms and conditions which apply as well as some important safety information, please read the leaflet below.

Our leaflet which explains more about the benefits is below. If you would prefer to have a leaflet sent in the post, please call us on 0345 601 5983.