Do you want a meter?

Switching to have a meter may save you money as you only pay for the water you use. Both your water and sewerage charges will be calculated on the meter readings. Fitting will normally be free of charge for domestic (household) customers.

We recommend you take the time to look at your water use, to see if you could make a saving. You can do this online by using our water use calculator or by using page 3 of our leaflet.

Having a meter fitted

Once you have completed an application form, we will carry out a survey. We aim to fit a meter on the first visit, it is not always necessary for you to be present. We commit to fit the meter within 40 working days of receipt of the completed application form. This period is extended to 50 working days for applications received during March, April, May and June due to seasonal demand or during promotional periods.

Fitting a meter is normally free for domestic (household) customers, if the pipework and space available is adequate and our surveyor can determine a suitable meter location. If you wish to have your meter fitted in a specific location, you may have to pay additional costs. Our surveyor will explain these to you. In certain circumstances, it may not be possible to fit a meter. Our surveyor will discuss the options with you if this is the case.

For more details on what happens next and the terms and conditions which apply as well as some important safety information, please read the leaflet below.

Please post to:

Meter Options Team
Bristol Water plc
1 Clevedon Walk
BS48 1WA

If you would prefer to have a leaflet sent in the post, please call us on 0345 601 5983.