Water Redress Scheme

WATRS is a voluntary alternative dispute resolution scheme to help address the very small number of customer complaints that remain unresolved following the water and/or sewerage company complaints procedure and mediation or investigation by CCWater.

We have signed up to the following commitments in relation to the scheme.

  1. To provide WATRS free of charge to customers;
  2. To support the principles set out in the ADR Specification;
  3. To respect the independence of WATRS
  4. To be bound by decision of the WATRS’ adjudicator if accepted by customer and to implement decision as required by Scheme Rules;
  5. To co-operate with and have due regard to the recommendations of the ADR Panel
  6. To provide accurate and reliable information to and co-operate with the WATRS’ adjudicators;

For further information about the scheme you can contact WATRS by:


International Dispute Resolution Centre
70 Fleet Street
Telephone:  0207 520 3801
Web:    www.watrs.org
Email: info@watrs.org
A full copy of the Scheme Rules can be found here