We try to care for all our customers and their families, offering extra consideration for those who are older, have a disability or have additional needs.
Our Priority Services register means we can identify and respond quickly to the needs of customers who require extra care. The range of special services we provide are free of charge and are available to anyone living within our region, regardless of whether you are the bill payer.
Any information we receive will be treated in the strictest confidence. Only those staff that need to know will have access to the information you provide. For more information, please read our leaflet below, although this is titled Customer Care Plus it does provide all of the information you need to register for this service.
Western Power Priority Services
You could join the Western Power Priority Services register which helps them identify and respond quickly to the needs of customers who require extra care.
The special services they provide are free of charge and available to anyone living within their supply region, regardless of whether you are the bill payer.
If you feel you may need extra care in the event of a disruption to your power supply, or have a specific need that you may need extra support for then please click here to sign up for the service for more details.
Stay up to date with the latest Bristol Water updates
It’s all systems go in the new water retail market as the countdown to competition begins. In just six weeks’ time an estimated 1.2 million … Continue reading Six weeks to retail market opening
Construction of our new 30km water main that stretches from Barrow Gurney to Cheddar began in December. Good progress has been made with over 3km … Continue reading Axbridge Progress
Our drought plan outlines our strategy for managing operations through prolonged dry periods that could result in shortages in water resources. Following a public consultation … Continue reading Current Drought Plan 2012
We have a statutory duty to review and update our Drought Plan every 5 years. We are now updating our drought plan for publication in … Continue reading Drought Plan Update 2017/18
A national awareness campaign is underway to help businesses, charities and public sector organisations in England have a better understanding and awareness of the new … Continue reading Raising awareness of the new retail water market
Bristol Water’s average annual household bills will rise by 3.6% in 2017/18. Our average water bill of £177 will be the 12th highest of the … Continue reading Bristol Water charges announced for 2017/18