We try to care for all our customers and their families, offering extra consideration for those who are older, have a disability or have additional needs.
Our Customer Care Plus register means we can identify and respond quickly to the needs of customers who require extra care. The range of special services we provide are free of charge and are available to anyone living within our region, regardless of whether you are the bill payer.
Any information we receive will be treated in the strictest confidence. Only those staff that need to know will have access to the information you provide. For more information, please read our leaflet below:
Stay up to date with the latest Bristol Water updates
Reducing plastic waste and refilling with tap water proves popular at the Bristol’s Balloon Fiesta. Thousands of people gathered in Bristol for the International Balloon … Continue reading 6,000 litres of tap water guzzled down at the Balloon Fiesta
The Bristol International Balloon Fiesta is Europe’s largest annual meeting of hot air balloons, attracting over 150 Hot Air Balloons from across the globe. The … Continue reading The Bristol International Balloon Fiesta is under way, and there’s no need to feel thirsty!
We want everyone to enjoy visiting the Lakes and most importantly we want you to stay safe. Swimming in reservoirs is dangerous. These are operational … Continue reading Keeping you safe at the lakes
For over 100 years our lakes have given anglers the opportunity to enjoy fly fishing close to nature in peaceful surroundings. We strive to make … Continue reading Fishing
Bristol Water has been ranked as one of the best performers in the industry in the latest report from the Consumer Council for Water on … Continue reading Bristol Water one of the best performers for customer complaints
Introducing competition to the residential retail water market could be worth almost £3bn and prevent water customers being left behind in a retail revolution, a … Continue reading Ofwat reports on costs and benefits of domestic retail competition