We believe all our customers are entitled to the highest level of customer service.
Our Codes of Practice outline our processes and procedures for ensuring the levels of service is maintained, in sometimes difficult circumstances.They outline what we will do for you and what reasonable steps we require you to take to ensure we can continue to offer a good service to you.
In some cases our Codes of Practice are combined with Wessex Water as we use a joint billing company called Bristol Wessex Billing Services Limited (BWBSL). All three companies work together to ensure the best possible service for our
Stay up to date with the latest Bristol Water updates
Bristol Water has partnered with Refill Bristol for a summer of events and activities designed to get people hydrating when on the move, for free! … Continue reading Stay Hydrated on the go with the Refill Bristol App
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Peaches Golding OBE has been appointed as Independent Chair of Bristol Water’s Challenge Panel, tasked with ensuring customer’s views are at the heart of our … Continue reading Bristol Water appoints new customer champion