We believe all our customers are entitled to the highest level of customer service.
Our Codes of Practice outline our processes and procedures for ensuring the levels of service is maintained, in sometimes difficult circumstances.They outline what we will do for you and what reasonable steps we require you to take to ensure we can continue to offer a good service to you.
In some cases our Codes of Practice are combined with Wessex Water as we use a joint billing company called Bristol Wessex Billing Services Limited (BWBSL). All three companies work together to ensure the best possible service for our
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Bristol Water has responded to Ofwat’s PR19 Draft Methodology, published on 11 July 2017. You can find the document in PDF format at the bottom … Continue reading Bristol Water responds to PR19 Draft Methodology
Bristol Water’s pop-up Water Bar won the Big Bang Award for Innovation at the Utility Week Stars Awards on Friday 23 June, which is its third … Continue reading Water Bar picks up third award
Only 4% of the 150 litres of water we use each day is for drinking. The water industry is interesting as it is one of … Continue reading Saving Water
Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking