Codes of practice

We believe all our customers are entitled to the highest level of customer service.

Our Codes of Practice outline our processes and procedures for ensuring the levels of service is maintained, in sometimes difficult circumstances  They outline what we will do for you and what reasonable steps we require you to take to ensure we can continue to offer a good service to you.

In some cases our Codes of Practice are combined with Wessex Water as we use a joint billing company called Bristol Wessex Billing Services Limited (BWBSL). All three companies work together to ensure the best possible service for our customers.

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