We believe all our customers are entitled to the highest level of customer service.
Our Codes of Practice outline our processes and procedures for ensuring the levels of service is maintained, in sometimes difficult circumstances.They outline what we will do for you and what reasonable steps we require you to take to ensure we can continue to offer a good service to you.
In some cases our Codes of Practice are combined with Wessex Water as we use a joint billing company called Bristol Wessex Billing Services Limited (BWBSL). All three companies work together to ensure the best possible service for our
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The economic regulator of the water sector, Ofwat, has today published a review of the freeze and thaw that resulted from the ‘Beast from the … Continue reading We performed well during Beast from the East
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Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking