Bogus callers often prey on elderly or vulnerable people by pretending they work for a water company or water board to con their way into homes and steal money and possessions. This crime is referred to as distraction burglary.
Our advice to customers is:
- Be on your guard
- Do not let anybody inside until you have checked his or her ID card carefully, our staff know you might want to check and will be patient
- Check the name, photograph and company markings
- Call our freephone number 0800 373 501 to check their identity, if you have any doubt
- If any caller claims to be from Bristol Water and does not show you an ID card, then do not let them inside – call the police at once
Please be aware that Water Boards have not existed for more than 30 years.
We offer a £4,000 reward to help catch distraction burglars. The reward goes to the first person who provides police with information leading to the arrest and conviction of anybody committing a criminal act while posing as a Bristol Water representative. Call Crimestoppers for free and in confidence on 0800 555 111, if you have any information.
We also offers a password service. This enables you to choose your own special password and register it with us. If we need to call at your home, we will give the correct password, otherwise you must not let the caller into your home.
To sign up to the password scheme call:
0345 600 3 600
Minicom 0345 605 6585
(Monday – Friday, 8am – 6pm)
Or sign up for Customer Care Plus online:
For more information on bogus water officials, please read the following leaflet: