Bogus callers often prey on elderly or vulnerable people by pretending they work for a water company or water board to con their way into homes and steal money and possessions. This crime is referred to as distraction burglary.
Our advice to customers is:
- Be on your guard
- Do not let anybody inside until you have checked his or her ID card carefully, our staff know you might want to check and will be patient
- Check the name, photograph and company markings
- Call our freephone number 0800 373 501 to check their identity, if you have any doubt
- If any caller claims to be from Bristol Water and does not show you an ID card, then do not let them inside – call the police at once
Please be aware that Water Boards have not existed for more than 30 years.
We offer a cash reward to help catch distraction burglars. The reward goes to the first person who provides police with information leading to the arrest and conviction of anybody committing a criminal act while posing as a Bristol Water representative. Call Crimestoppers for free and in confidence on 0800 555 111, if you have any information.
We also offers a password service. This enables you to choose your own special password and register it with us. If we need to call at your home, we will give the correct password, otherwise you must not let the caller into your home.
Stay up to date with the latest Bristol Water updates
Reducing plastic waste and refilling with tap water proves popular at the Bristol’s Balloon Fiesta. Thousands of people gathered in Bristol for the International Balloon … Continue reading 6,000 litres of tap water guzzled down at the Balloon Fiesta
The Bristol International Balloon Fiesta is Europe’s largest annual meeting of hot air balloons, attracting over 150 Hot Air Balloons from across the globe. The … Continue reading The Bristol International Balloon Fiesta is under way, and there’s no need to feel thirsty!
We want everyone to enjoy visiting the Lakes and most importantly we want you to stay safe. Swimming in reservoirs is dangerous. These are operational … Continue reading Keeping you safe at the lakes
For over 100 years our lakes have given anglers the opportunity to enjoy fly fishing close to nature in peaceful surroundings. We strive to make … Continue reading Fishing
Peaches Golding OBE has been appointed as Independent Chair of Bristol Water’s Challenge Panel, tasked with ensuring customer’s views are at the heart of our … Continue reading Bristol Water appoints new customer champion