We are committed to offering you the best service possible. We have processes in place to ensure that our service comes up to standard and offer help and advice to our customers.
A range of alternative tariffs are available for customer who might be struggling to pay their bills.
We also actively seek feedback from customers, are you interested in becoming a member of our customer feedback panel?
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“Bristol Water…Clearly” is our consultation on our long-term ambitions. The document sets out our long-term ambitions for water services, local communities and the environment out … Continue reading Bristol Water publishes a consultation on its long-term ambitions
Ben Newby, Customer Services Director, Bristol Water. Giving people time and space to think is always a difficult ask in an increasingly busy world. But … Continue reading Harbouring creative thinking – The Gilbert & George way
Only 4% of the 150 litres of water we use each day is for drinking. The water industry is interesting as it is one of … Continue reading Saving Water
Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking