We are committed to offering you the best service possible. We have processes in place to ensure that our service comes up to standard and offer help and advice to our customers.
A range of alternative tariffs are available for customer who might be struggling to pay their bills.
We also actively seek feedback from customers, are you interested in becoming a member of our customer feedback panel?
Stay up to date with the latest Bristol Water updates
It is well known that water mains can burst during cold weather. But did you know this can also happen during periods of really dry … Continue reading What happens to our mains in dry weather
Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute … Continue reading Bristol Water most trusted and ‘best’ at customer service
Only 4% of the 150 litres of water we use each day is for drinking. The water industry is interesting as it is one of … Continue reading Saving Water
Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking