Charging for water services is a complex matter involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.
Your supply is either unmetered or metered and this normally determines the way we charge for your water supply.
- Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance
- Metered – we normally read the meter twice a year and you pay for the water you actually use
For the foreseeable future, customers without a meter will remain on rateable value based charges, but all domestic customers have the option to ask for a meter to be installed free of charge.
Stay up to date with the latest Bristol Water updates
We have joined forces with award-winning chippie Salt & Malt at Chew Valley Lake to provide family treats as part of our support for Gromit … Continue reading Snap a selfie for a fee meal
Maybe it’s nearly lunch time and I‘ve been thinking about where to eat. Bristol is one of the most vibrant cities in the UK with … Continue reading Hungry for a local approach
Only 4% of the 150 litres of water we use each day is for drinking. The water industry is interesting as it is one of … Continue reading Saving Water
Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking