“Debt was something that happened to other people, not me. I’d never thought about it before…….speaking to the companies you owe money too makes you realise they only want to help” Jan from Bristol after we helped here repair her debt.
We have already assisted thousands of customers through a range of payment schemes. If you are struggling to make payments on your water bills, we can help you too.
Take a look at the options on the left hand menu. You can also give us a call on 0345 600 3 600 (Monday to Friday, 8am to 6pm) or email us at firstname.lastname@example.org to chat through the options.
These are designed to look at how you pay.
We can make short term changes to your payments if you find yourself in financial difficulties or we can look at having your payments come directly out of your benefits.
Click here to find out more about these ways to pay.
These consider your ability to pay and look to reduce your bill where possible.
They also consider vulnerable customers or low-income households and look to put a limit on the amount you pay.
Social Tariffs are also available to those on Pension Credits.
Click here to find out more about social tariffs.
Other ways we can help
Stay up to date with the latest Bristol Water updates
Bristol Water has responded to Ofwat’s PR19 Draft Methodology, published on 11 July 2017. You can find the document in PDF format at the bottom … Continue reading Bristol Water responds to PR19 Draft Methodology
Bristol Water’s pop-up Water Bar won the Big Bang Award for Innovation at the Utility Week Stars Awards on Friday 23 June, which is its third … Continue reading Water Bar picks up third award
Only 4% of the 150 litres of water we use each day is for drinking. The water industry is interesting as it is one of … Continue reading Saving Water
Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking