Help with payments

“Debt was something that happened to other people, not me. I’d never thought about it before…….speaking to the companies you owe money too makes you realise they only want to help” Jan from Bristol after we helped here repair her debt.

We have already assisted thousands of customers through a range of payment schemes. If you are struggling to make payments on your water bills, we can help you too.

Take a look at the options on the left hand menu. You can also give us a call on 0345 600 3 600 (Monday to Friday, 8am to 6pm) or email us at to chat through the options.


Payment Choices

These are designed to look at how you pay.

We can make short term changes to your payments if you find yourself in financial difficulties or we can look at having your payments come directly out of your benefits.

Click here to find out more about these ways to pay.

Debt Management

If you have found yourself in debt we will look at ways you can continue to pay for your current usage and pay back the debt.

Click here to find out more about debt management.

Social Tariffs

These consider your ability to pay and look to reduce your bill where possible.

They also consider vulnerable customers or low-income households and look to put a limit on the amount you pay.

Social Tariffs are also available to those on Pension Credits.

Click here to find out more about social tariffs.

Other ways we can help

If none of the above seem suitable then click here to find out other ways in which we can help you with your bill.