The majority of our customers have their sewerage services provided by Wessex Water. The billing for all Bristol Water and Wessex Water customers is handled by Bristol Wessex Billing Services Ltd (BWBSL).
We know customers prefer one bill. This arrangement means that the majority of our customers receive only one bill for water and sewerage services and need to call only one number for billing enquiries.
BWBSL is a joint venture company owned by Bristol Water and Wessex Water.This joint arrangement relates to only billing and payments.
If you would like more information about your bill please read the below leaflet:
Bristol Water and Wessex Water will use information about you to help us to deliver and improve the services we provide to you and to let you know about related products we believe you might be interested in. This information will also be used to manage your account, including the collection and recovery of charges. The information will be disclosed to Bristol Wessex Billing Services Limited and to other service providers for these purposes and also by us to Wessex Water, where you receive a water supply from Bristol Water and sewerage services from Wessex Water. Your information will not be disclosed to any other third party without your consent except in circumstances permitted by law such as where required to do so by the courts or to comply with other legal obligations; to detect and/or prevent crime or for credit reference purposes. Telephone calls may be recorded or monitored for training purposes to help us improve our service and to protect both your and our interests.