About Retail Water Market

About the retail water market

From April 2017, over 1.2 million eligible businesses and other non-household customers in England will be able to choose their supplier of water and wastewater retail services.

Household customers and non-eligible businesses will continue to be served by their regional water company.

How the market will work

Businesses and other non-household customers will be able to shop around for their water and wastewater retailer like they do for other goods and services. Retail suppliers will compete for customers by offering them the best deal.

Who is eligible?

From April 2017, the UK Government has estimated that about 1.2 million more customers will become eligible to choose their retail service supplier and shop around to get the best deal.

A small number of eligible customers are in Wales.

Eligibility will largely depend on:

  • whether premises are used mainly for business, rather than domestic use
  • where an existing water and/or wastewater supplier is based

Use Open Water’s eligibility guide to find out whether your business is eligible.

Visit http://www.open-water.org.uk/ or watch our video to find our more about Open Water.