Compliance Code

Bristol Water is committed to ensuring that it conducts itself in a way that is ethical and compliant with all regulatory and statutory requirements, including competition law and the principles associated with ensuring a Level Playing Field in the markets in which we operate.

To ensure this, we have in place various policies and procedures to assist our employees, agents, contractors and service providers in understanding our obligations and our approach to ensuring compliance.  In setting out the basis on which we, as a wholesaler, interact with licensed Retailers and non-household customers, this Compliance Code is designed to meet our obligations under Condition R of our Instrument of Appointment.

If you have any questions or require any help, please email us at: