Businesses and other non-household customers will be able to choose their supplier of water and waste water services from April 2017.
The market will work in much the same way as in other utility services – where a range of retailers will compete for customers by offering them the best deal, be that price, service or a mix of both. The retailers will buy the wholesale services from Bristol Water in this supply area, and other former monopoly suppliers elsewhere. This market reform is called Open Water
Bristol Water and Wessex Water have established a joint retailer called Water2Business that will be the new customer service and billing company for non-domestic and business customers in our water supply area, and also beyond. This is a rebrand of the existing commercial team that has traditionally serviced our commercial customers. Bristol Water is preparing its businesses for wholesale operation.
Household customers are not currently eligible for the competitive market
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