If you have received an estimated bill and would prefer to give us an accurate reading, you can use this form. (Alternatively you can call our 24 hour meter reading message line on 0845 850 0018)
Reading your meter
If the meter is in a box, open the lid with a screwdriver. If there is a polystyrene pad on top of the meter remove this. (please replace after you have finished because it helps protect the meter against frost damage). You may need a torch to help you read the meter as it will be some way below ground. You may also need to clean soil or water from the box. The presence of water in the meter box does not mean there is a leak as it may be ground water. However, there may be a leak if you can see water moving or flowing in the box, or if water is there during a dry spell. If the glass on top of the meter is cloudy with condensation, tapping gently on the glass with a blunt tool will normally clear the droplets.
 The black figures on your meter register the amount of water used in whole cubic metres and these are the figures used for calculating your bill and are the figures you need to give us. The red figures record decimal fractions of a cubic metre and can be useful when checking for leaks.
(For information on checking for leaks, read our Now you have turned on to a meter document…click to open pdf)
After we have received your reading we will send you an amended bill. |
