Pay my bill

Choose from several ways to pay your water bill, learn about how your bill is calculated, and log in to your account.

How can we help you today?

Pay via Direct Debit
Pay via Direct Debit

Paying by Direct Debit is convenient, allowing you to spread your bill over monthly payments on a day that suits you best. With a Direct Debit you never need to worry about missing a payment. If you would like to pay this way, please complete the online form. Alternatively, you can call us on 0345 600 3600 (Mon – Fri, 8am – 6pm) or print and complete the relevant form below. Please return the form to BWBSL, 1 Clevedon Walk, Nailsea, Bristol, BS48 1WA

Apply for a Direct Debit online

Pay your bill online
Pay your bill online

If you use Online Banking, you can make a payment to us by setting up a new payee.

Sort code: 40-02-50
Account number: 61229737

Your payment should be made to Bristol Wessex Water Billing Services Ltd, quoting the 13-digit reference number shown in the box on the payment slip.

Pay your bill with a debit or credit card

Pay your bill on the phone
Pay your bill on the phone

Call our automated line on 0345 600 1 019 (24 hours). Please have your credit or debit card and your bill at hand.

Pay your bill by post
Pay your bill by post

Make your cheque payable to BWBSL. Please do not send cash or post-dated cheques. Write your customer reference number on the back of your cheque and post it with the payment slip to:

BWBSL
1 Clevedon Walk
Nailsea
Bristol
BS48 1W

Pay your bill in person
Pay your bill in person

At PayZone

Take your water bill with cash to your local outlet. Look out for the PayZone sign or visit their website by visiting www.payzone.co.uk or by clicking this link to PayZone's website.

At a bank

Take your bill with cash or cheque to a local bank. Normally no fee is payable at your own bank.

At a Post Office

Fill in the payment slip and take it with your water bill and your payment in cash.

Log in to your account
Log in to your account
Log in to your account if you want to:
  • View your account details
  • Update your contact details
  • Check your billing accounts
  • Pay your bills via Sage Pay
  • View your latest bills
  • Set up a Direct Debit
  • Ask a question about your bill
  • Submit a change to your personal details / Tell us you're moving

Log in to your account here

Submit a meter reading
Submit a meter reading
Keep your meter readings up to date so you always pay accurately for the water you use.

Submit your meter reading here

Pay via Direct Debit

Paying by Direct Debit is convenient, allowing you to spread your bill over monthly payments on a day that suits you best. With a Direct Debit you never need to worry about missing a payment. If you would like to pay this way, please complete the online form. Alternatively, you can call us on 0345 600 3600 (Mon – Fri, 8am – 6pm) or print and complete the relevant form below. Please return the form to BWBSL, 1 Clevedon Walk, Nailsea, Bristol, BS48 1WA

Apply for a Direct Debit online

Pay your bill online

If you use Online Banking, you can make a payment to us by setting up a new payee.

Sort code: 40-02-50
Account number: 61229737

Your payment should be made to Bristol Wessex Water Billing Services Ltd, quoting the 13-digit reference number shown in the box on the payment slip.

Pay your bill with a debit or credit card

Pay your bill on the phone

Call our automated line on 0345 600 1 019 (24 hours). Please have your credit or debit card and your bill at hand.

Pay your bill by post

Make your cheque payable to BWBSL. Please do not send cash or post-dated cheques. Write your customer reference number on the back of your cheque and post it with the payment slip to:

BWBSL
1 Clevedon Walk
Nailsea
Bristol
BS48 1W

Pay your bill in person

At PayZone

Take your water bill with cash to your local outlet. Look out for the PayZone sign or visit their website by visiting www.payzone.co.uk or by clicking this link to PayZone's website.

At a bank

Take your bill with cash or cheque to a local bank. Normally no fee is payable at your own bank.

At a Post Office

Fill in the payment slip and take it with your water bill and your payment in cash.

Log in to your account
Log in to your account if you want to:
  • View your account details
  • Update your contact details
  • Check your billing accounts
  • Pay your bills via Sage Pay
  • View your latest bills
  • Set up a Direct Debit
  • Ask a question about your bill
  • Submit a change to your personal details / Tell us you're moving

Log in to your account here

Submit a meter reading
Keep your meter readings up to date so you always pay accurately for the water you use.

Submit your meter reading here

How your bill is calculated

Some of the terminology on your bill can be confusing. Every bill is made up of a number of different elements and charges, based on the services we provide. Here's a summary of the main ones and what they mean:

Fresh water charge

This is the charge for the fresh, clean water that comes out of your taps.

Fresh water is the water you use for drinking, cooking, cleaning, washing and watering the plants. It's the clean, safe water that comes into your home and out through your taps. The charge for fresh water on your bill is made by Bristol Water for supplying these services to you.

Wastewater charge

The wastewater, or sewerage charge, is for water leaving your property through the drains.

When the water leaves your property, it does so as wastewater or sewage. To be able to reuse or release this wastewater back into nature, it must be property handled, processed and treated. This is what the wastewater charge covers. This element of your bill is the responsibility of Wessex Water.

Unlike some other areas of the country, your water service is provided by two companies. We (Bristol Water) supply your fresh water, and Wessex Water provides your sewerage service. We combine the charges for both into a single bill, so it's easier for you to pay.

Standing charge

This is a fixed charge, payable by all customers.

Standing charges are fixed amounts, payable by all customers. Part of the charge covers the cost of billing and part of the charge covers the costs of maintaining and repairing the pipes in the ground and the facilities we use to process and treat water.

Rateable value

A banded charge that is typically determined by the size of your house.

All properties prior to the introduction of the Poll Tax in 1990 were given a rateable value. The rateable value is an assessment of the amount of money you should pay for your water, based on a variety of factors, but mainly the size of your property. The rateable value (RV) figures were set by the Valuation Office of the Inland Revenue. On your bill, rateable value may be referenced as 'RV’ or even ‘non-metered bill’. It is a relatively old measure and as properties can change over time, due to extensions and redevelopments, the rateable value as it was originally assessed may no longer be accurate. Modern properties typically no longer use rateable value to determine the cost of your bill. Water meters accurately record the amount of water you use and are now seen as a much fairer way to charge and allow you to save money by changing how much water you use.

Find out more about water meters.

Metered bill

A bill that is calculated on the water you actually use, as recorded by your water meter.

Most modern homes have a water meter installed. A water meter records the actual water you use, so when you get your bill, it reflects how much water you've consumed. If you use more water, your bill is likely to increase. If you use less water, it's likely to decrease. Many people like water meters as it puts you in control of your bills. If you take steps to reduce your water use – like taking shorter showers or not leaving the tap on while brushing your teeth – you'll see your water bill cost decrease.

Get help with paying your bill

Let us know if you're struggling with your water bill or finding it hard to make your payment. We have a number of options and schemes that could help make things easier for you.

Get help with bill payments

Is your bill higher than expected?

If your bill looks a bit high, or if you think we may have got something wrong, please let us know. The sooner you let us know, the sooner we'll be able to put it right or help identify the cause.

My bill is higher than usual