Ben Newby – Customer Services Director

Ben is passionate about making sure we provide the best service we can and is always keen to understand where we can improve by listening to customers. If you would like to provide feedback please either join our online panel, a quarterly survey on a range of water supply issues, or email direct on

The Customer Services and IT directorate is responsible for customer contact , billing, debt collection, IT, comms and our recreations business as well as ensuring we successfully compete in new markets as they develop.

Ben has worked directly for Bristol Water for the past 5 years and before being appointed to his current position in 2015 was Director of Business Improvement and IT. Before Bristol Water he worked for a range of companies including Serco, where he managed large outsourcing contracts, First Group, Bank of Ireland and BT. When he is not working he can often be found sailing in the Bristol Channel.