Ben is passionate about making sure we provide the best service we can and is always keen to understand where we can improve by listening to customers. If you would like to provide feedback please either join our online panel, a quarterly survey on a range of water supply issues, or email direct on email@example.com.
The Customer Services and IT directorate is responsible for customer contact , billing, debt collection, IT, comms and our recreations business as well as ensuring we successfully compete in new markets as they develop.
Ben has worked directly for Bristol Water for the past 5 years and before being appointed to his current position in 2015 was Director of Business Improvement and IT. Before Bristol Water he worked for a range of companies including Serco, where he managed large outsourcing contracts, First Group, Bank of Ireland and BT. When he is not working he can often be found sailing in the Bristol Channel.
Stay up to date with the latest Bristol Water updates
The economic regulator of the water sector, Ofwat, has today published a review of the freeze and thaw that resulted from the ‘Beast from the … Continue reading We performed well during Beast from the East
I’ve spent my week living with the same amount of water as people from other countries. On some days, I had as little as 4 … Continue reading Rob’s top 5 tips for saving water – Blog
Only 4% of the 150 litres of water we use each day is for drinking. The water industry is interesting as it is one of … Continue reading Saving Water
Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking