Ben is passionate about making sure we provide the best service we can and is always keen to understand where we can improve by listening to customers. If you would like to provide feedback please either join our online panel, a quarterly survey on a range of water supply issues, or email direct on firstname.lastname@example.org.
The Customer Services and IT directorate is responsible for customer contact , billing, debt collection, IT, comms and our recreations business as well as ensuring we successfully compete in new markets as they develop.
Ben has worked directly for Bristol Water for the past 5 years and before being appointed to his current position in 2015 was Director of Business Improvement and IT. Before Bristol Water he worked for a range of companies including Serco, where he managed large outsourcing contracts, First Group, Bank of Ireland and BT. When he is not working he can often be found sailing in the Bristol Channel.
Stay up to date with the latest Bristol Water updates
The New Connections Charging Consultation document is an opportunity for our existing and future customers to give Bristol Water feedback on the design of a … Continue reading New Connections Charging Consultation
Bristol Water has responded to Ofwat’s PR19 Draft Methodology, published on 11 July 2017. You can find the document in PDF format at the bottom … Continue reading Bristol Water responds to PR19 Draft Methodology
Only 4% of the 150 litres of water we use each day is for drinking. The water industry is interesting as it is one of … Continue reading Saving Water
Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking