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Our Leadership

Every day, 1.2 million people in the city of Bristol and surrounding areas rely on us for clean, fresh drinking water, but we go so much further, improving our community and the environment.

Our Executive Team

Mel Karam CEO at Bristol Water

Mel Karam - Chief Executive Officer

Mel joined the organisation in April 2017 from KPMG International where he was a Partner and Global Head of Asset Management. With over 30 years of experience, Mel has a proven track record in asset management and capital delivery in the power and utility industry.

Ben Newby Bristol Water

Ben Newby - Chief Customer Officer

Ben is responsible for a portfolio of services across the company (Customer services departments, Development services, Recreations, IT and External Comms) all who are aligned to provide the best possible experience for our customers. He also sits on the Board of our joint venture billing company with Wessex Water. Ben joined the company in 2011, initially as Director of Business Improvement, and took over the Customer facing teams in 2015 and has been instrumental in all strategic changes in that period. He joined from Serco where he was a Client Director and before this was at First Group, Bank of Ireland and BT.

Iain Mcguffog Bristol Water

Iain McGuffog - Director of Strategy & Regulation

Iain McGuffog took up the post of Director of Strategy and Regulation at Bristol Water and joined its Executive team in October 2017.

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David Smith - Director of Asset Management

David joined Bristol Water as Asset Management Director in July 2017, following senior roles at Southern Water, Mott MacDonald and Severn Trent Water.

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Laura Flowerdew - Chief Finance Officer

Laura joined Bristol Water in October 2018, having previously worked in a number of energy and natural resources business in senior finance positions including Bristol Energy, Anglo American and De Beers.  She is a Fellow of the Institute of Chartered Accountants for England and Wales, having spent over 11 years in practice working with water and energy utilities to provide advisory, assurance and transaction support services.

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Helen Hancock - Director of Legal Affairs and Company Secretary

Helen joined Bristol Water plc in May 2019 as Director of Legal Affairs and became Company Secretary on 30 May 2019. Prior to that she was a banking and finance  partner at the leading international law firm Simmons & Simmons LLP. Helen also spent a spell in the NHS as a senior manager in the South West and In Wales. She has a wealth of banking and finance experience and has advised major corporates and financial institutions and government departments.

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Richard Price - Operations Director

Richard leads Operations at Bristol Water, a Chartered Civil Engineer and Fellow of the Institution of Civil Engineers and Institute of Water. He has over 25 years of experience of Engineering, Construction and Operations across both Water and Wastewater treatment and infrastructure. In addition, he was National Chairman of the Pipeline Industries Guild and a Chief Flying Instructor in the Royal Air Force Reserve, flying over 4500 sorties on conventional and powered gliders.

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Andrew Willicot - Director of Transformation

Andrew joined Bristol Water in July 2019 having previously held Executive positions with Sydney Water responsibility for all aspects of frontline Water & Waste Water Treatment, Network Operations and Customer Delivery.

He has a passion for first class delivery of service including a strong focus on safety, leadership and people with a career including Executive roles in UK Water Operations, Customer and commercial Services and Digital Transformation.

Corporate Governance

We are committed to high standards of corporate governance, which are critical to our business integrity, and to maintaining customer and stakeholder trust in us.

We expect all our directors, employees and suppliers to act with honesty, integrity, fairness and respect. To support our governance, we have chosen to develop and adopt our own Corporate Governance Code which brings together both the UK Corporate Governance Code and Ofwat’s Principles of ‘Board leadership, transparency and governance’.