How do I report a leak?

We take leakage very seriously and thank you for wanting to report a leak.

Please note; if you are wanting to report a severe leak, loss of pressure, no water, dangerous cover, or any operational emergency, please call our helpline on 0345 702 3797. The ‘Report a Leak’ service is solely for reporting visible leaks that Bristol Water may not be currently aware of.

If you have checked our ‘Work in your Area’ map, and there is no visible report of the leak on our map, please log the location of the leak using the following link: https://inyourarea.digdat.co.uk/bristolwater#. You will need to click on the top left-hand menu button and choose the ‘Report a Leak’ option. Please try to drop the pin as close as possible to where the leak is visible on the map.

Alternatively, you can report a leak by calling our Leakline number: 0800 801011.

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