Contact us

Issue with your water?

During an incident our phone lines can be very busy. Please check our ‘In your area‘ map to find the latest details if you have no water or low pressure. This shows all our current work and will give you details of whats happening. You can find it here. You can also follow @BristolWater on Twitter.

Report a leak

The quickest and easiest way to report a leak is via our online ‘in your area’ map which can be found here. Alternatively you can call 0800 801 011 at any time.

General Enquiries

Our lines are open Monday – Friday, 8am – 6pm and for emergencies after working hours.

Billing
Phone: 0345 600 3600
Minicom equipment users only: 0345 605 6 585
e-mail: customer.services@bwbsl.co.uk

General
Phone: 0345 702 3797
Minicom equipment users only: 0800 917 0737
e-mail: customer.services@bristolwater.co.uk

Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider.

If you would like to provide us with any feedback on our service please click here to be taken to a short survey. Thank you.

Alternatively you can write to us:

Billing
BWBSL
1 Clevedon Walk
Nailsea
Bristol
BS48 1WA

General
Bristol Water plc
Bridgwater Road
Bristol
BS13 7AT

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