Contact us

Issue with your water?

If you have no water please check with your neighbours to see if they are also experiencing no water. If they are not then it is likely to be an internal issue and you need to contact a local plumber. You can find approved plumbers at www.watersafe.org.uk.

During an incident our phone lines can be very busy. Please check our ‘In your area‘ map to find the latest details if you have no water or low pressure. This shows all our current work and will give you details of whats happening. You can find it here. You can also follow @BristolWater on Twitter.

Report a leak

We are aware that our 'report a leak' function is temporarily down for a majority of our customers. We are currently working on a number of incidents in our area, and if you do want to report a leak, please call us on 0345 702 3797 (Mon – Fri 8am – 6pm). If you have an emergency after office hours, please call 0800 783 2812.Thank you for your patience.

We currently have a large number of leaks being reported due to the current weather conditions. The dramatic change in temperature can cause movements in the ground which impacts our mains. Although every leak is important we need to prioritise those leaks that are impact water supply to customers. During this period it may take longer than normal to repair reported leaks.

Please note; if you are wanting to report a severe leak, loss of pressure, no water, dangerous cover, or any operational emergency, please call our helpline on 0345 702 3797. The ‘Report a Leak’ service is solely for reporting visible leaks that Bristol Water may not be currently aware of.

If you have checked our ‘Work in your Area’ map, and there is no visible report of the leak on our map, please log the location of the leak using the following link: https://inyourarea.digdat.co.uk/bristolwater#. You will need to click on the top left-hand menu button and choose the ‘Report a Leak’ option. Please try to drop the pin as close as possible to where the leak is visible on the map.

Alternatively, you can report a leak by calling our Leakline number: 0800 801011.

General Enquiries

Our lines are open Monday – Friday, 8am – 6pm and for emergencies after working hours.

Billing
Phone: 0345 600 3600
e-mail: customer.services@bwbsl.co.uk

General

Phone: 0345 702 3797
e-mail: customer.services@bristolwater.co.uk

Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider.

If you would like to provide us with any feedback on our service please click here to be taken to a short survey. Thank you.

Alternatively you can write to us:

Billing
BWBSL
1 Clevedon Walk
Nailsea
Bristol
BS48 1WA

General
Bristol Water plc
Bridgwater Road
Bristol
BS13 7AT

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