Contact us

General Enquiries

Our lines are open Monday – Friday, 8am – 6pm and for emergencies after working hours.

Please provide your phone number when you contact us. We may need to contact you to discuss your query.

phone: 0345 702 3797
Minicom equipment users only: 0800 917 0737
write to us:

Bristol Water plc
Bridgwater Road
BS13 7AT

If you would like to provide us with any feedback on our service please click here to be taken to a short survey. Thank you.


If you would like to report a leak please feel free to let us know on our Leakline 0800 801011.

Billing Enquiries

Where possible please provide your customer reference number and/or your billing address in all contact to us.

phone: 0345 600 3 600

Minicom equipment users only: 0345 605 6 585


write to us:

1 Clevedon Walk
BS48 1WA

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